We consider 1GO Casino’s T&Cs to be fair and well-written. They describe all details regarding verification, bonuses, and withdrawals. 1GO Casino has fair withdrawal limits and a fair bonus policy. These T&Cs cannot be used to scam users without reason.
Website 1go.casino
Year Established 2024
Country (License) Curacao
Min Deposit $5
Min Withdrawal $10
Pros
The total amount of bets to wager a deposit in casino games and when placing sports bets amounts to 1X the deposit amount. The maximum payout per month is $50 000, unless otherwise agreed upon with the Website administration The Casino effects payments no later than 24 hours after receiving the withdrawal request, except as specified below. For the users with the START/READY/STEADY status levels, the monthly crypto withdrawal limit is 1 000 000 $. There are no crypto withdrawal limits for users with the GO status level.Cons
If the withdrawn amount exceeds $500, the Company has the right to carry out additional verification of the gaming transactions for a period of no more than 48 hours. If the total amount of deposits is more than $7500 we have a right to request a source of funds confirmation After wagering bonus: To continue playing without limitations regarding the amount of winnings, you need to first withdraw the winnings gained from wagering a no-deposit bonus and then make another deposit.Type a country name to see if it's supported or not.
- Introduction
By using and/or visiting any section of the 1GO Casino Website (hereinafter referred to as the Website/Casino/Company), opening an account and using the Website, you accept the Terms and Conditions, Privacy Policy, all game Rules, Terms of Advertising, Bonuses and Special Offers posted on the Website. The above Terms and Conditions shall be hereinafter referred to as the “Terms“. Please read the Terms and Conditions before accepting them. These Terms constitute an agreement between the online Casino and the player. Registration and betting in the Casino imply a player’s agreement with these Terms. In the event that you disagree with these Terms, do not use the Website, do not create an account and/or discontinue using the Website, since the use of the Website services implies your acceptance of the Terms. The Terms shall come into effect on 24 November 2023 and will be valid onwards. The latest version of Terms was updated on 24 November 2023.
2. Parties
The information on the Website is provided by the Website operator GALAKTIKA N.V., registered at Scharlooweg 39, Willemstad, Curaçao, hereinafter referred to as “Casino/Company“. The activities of GALAKTIKA N.V. are fully licensed and regulated by Antillephone N.V. (license No. 8048/JAZ2016-050 valid till 1 November 2024), Curaçao laws and regulations. The payment processing is managed by Unionstar Limited (registered under No. HE 356131 at Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus), subsidiary of GALAKTIKA N.V. Any phrases in the Terms, containing “us“, “our“, “we“ and “Company“ refer to the relevant company with which you enter into an agreement in accordance with the clause above. Should you have any questions, please contact our Customer Service at [email protected].
3. Contract alterations
- The Company shall have the right to make changes without prior notice related to software, provision of services to players, player requirements, as well as any changes required by law. All changes shall come in effect after the new Terms are posted on the Website. Each player must read the current Terms. The Company reserves the right to amend, edit, update, and modify the Terms at any time and without prior notice for various reasons, including for commercial and legal (as per new laws or regulations) purposes, and, also, for the reasons related to customer service.
- In the event that you disagree with the changes, you should stop using the Website and/or delete your account following the provisions of Clause 13 of the Terms. Use of any part of the Website after the revised Terms come in effect will be treated as agreement with and acceptance of the revised Terms, including (to avoid doubt) all additions, deletions, substitutions, or other changes to the identifying information of the Company as specified in Clause 2 of these Terms.
4. Legal requirements
- Under no circumstances may persons under 18 years of age or under any other age of eligibility for gambling as per the laws of a specific jurisdiction (“Eligible Age“) use the Website services. Use of the Website by persons under the Eligible Age shall be considered as a violation of the Terms. The Company reserves the right to request documentary evidence of your age at any time to ensure that persons under the Eligible Age do not use the Website services. The Company shall have the right to suspend your account and refuse to provide you with the services, if you do not produce proof of age, or if the Company suspects that the provisions of Clause 4.1. have been violated. We are aware of the fact that the Internet is easily accessible by minors, and thus they may register and play in the Casino. We therefore urge parents to cooperate with us in preventing children from accessing the gambling Website. You can use special software that helps prevent such access. Please visit the following links for more information:
- You hereby agree, confirm, and guarantee that your use of the Website services does not violate any of the applicable laws, statutes, and regulations. It is not the Company’s intention to provide services which violate in any manner the applicable laws of your jurisdiction. The Company shall not be held liable for the illegal or unauthorized use of the Website services.
- You use the Website at your own initiative, you assume liability risks, and knowingly decide whether the use of the Website services is lawful in accordance with the legislation current in your country. You understand and agree that the Player should be aware of the existing laws and regulations regarding the age requirements for the participation in online gambling. The Company is not in a position to provide you with legal advice or guarantees regarding the legality of the Website use.
- You are prohibited from opening accounts and/or depositing funds, and from making real money bets on 1GO Casino, if you are located or reside within American Samoa, Aruba, Afghanistan, Belarus, Bonaire, Sint Eustatius and Saba, the United Kingdom, Venezuela, Virgin Islands (US), US Minor Outlying Islands, Guadeloupe, Greenland, Guam, Zimbabwe, Israel, Jordan, Iraq, Iran, Spain, Yemen, Cyprus, North Korea, Congo DR, Cote d’Ivoire, China, Cuba, Curaçao, Lebanon, Libya, Mayotte, Macau, Mali, Malta, Martinique, Myanmar, Netherlands, Nicaragua, United Arab Emirates, Oman, Pakistan, Puerto Rico, Réunion, Saint-Martin (France), Syria, Slovakia, Somalia, Sudan, the USA, France, French Guiana, Central African Republic, Ethiopia. You agree with this requirement, undertake not to open accounts, and not to use your account if you are located in one of the aforementioned countries. If a player is found to be in breach of this and provides misleading details in relation to their location, all deposits and all withdrawals will be null and void.
- If your winnings are subject to taxation by your local legislative, tax, or other authorities, you bear personal responsibility for reporting your winnings and/or losses to the relevant authorities. You bear personal responsibility for the payment of all taxes and fees charged in connection with the winnings that result from using the Website.
- Some games may not be available in certain countries and regions, depending on the policies of game providers, which may change from time to time.
Category A countries – Blacklisted territories
NetEnt games are not available in the following countries:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, and three provinces of Canada: British Columbia, Manitoba, Quebec.
Category B countries – regulated territories (license)
NetEnt Games are available in the following countries, subject to a license issued by your local regulatory authority and special permission from the provider:
Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United States of America, United Kingdom.
Restrictions for branded games
1. Jumanji, Emoji Planet, NetEnt Rocks (Guns N’Roses, Jimi Hendrix, Motorhead, Ozzy Osbourne) are not available in A/B countries categories and in China.
2. Narcos is not available in A/B countries categories and in China, Indonesia, South Korea.
3. Universal monsters studios (Creature from the Black Lagoon, Dracula, The Invisible Man, The Phantom’s Curse) are only permitted for the following territories (but still prohibited if country is listed in A and B sections):
Andorra, Armenia, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Croatia, Macedonia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
The United States, its military bases, territories and possessions are specifically excluded from the Territory.
4. Conan is not available in A/B countries categories and in China.
5. Street Fighter II is not available in A/B countries categories and in Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominica Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Eustatius, Saint Maarten, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela. - Internet gambling may not be lawful in some jurisdictions, including the United States. You should check whether Internet gambling is lawful under applicable law of your country.
5. Accounts
- To use the Website, you need to create an account (“Your Account“). In order to do so, you must specify the email address and password which you will use when logging in. In addition, you may be required to provide personal information, including your name, date of birth, passport data, and phone number.
- The name that you specify when signing up must correspond to your current real name and must not contain errors. In order to verify this information, the Company may at any time ask you to provide your identity document (including your passport/ID card copy) or the payment card. Should you fail to provide this information, the Company has the right to suspend your account until the above documents are provided and/or to close your account.
- By signing up on the Website, you agree to provide accurate, complete, and reliable information about yourself. If any changes are to be made to this information, you must update your data at your own initiative and without delay. Failure to comply with this requirement may lead to restrictions, non-fulfilment of transactions (bonuses, winnings) and/or the closure of your account.
- If you have questions or problems during the registration process, please contact our support service via email: [email protected].
- You can only open one account on the Website. One account is allowed per one player, household, email, or IP address of a computer or another device. All other accounts opened by you on the Website will be treated as duplicate accounts. The company reserves the right to immediately close such accounts, and:
- All transactions made from a duplicate account will be considered null and void.
- All bets or deposits made from a duplicate account can be returned to you at Company’s discretion.
- All refunds, winnings, or bonuses that you have received or collected using a duplicate account will be lost and may be reclaimed by the Company. In this case, you will be required to return the funds withdrawn from a duplicate account to the Company.
- By signing up for the Website, you agree to receive advertising and information notifications via email and text messages. You can unsubscribe at any time through your personal account.
6. Anti-money laundering
- Anti-money laundering
- Money laundering and the financing of terrorism are some of the ever-growing threats for national and international economies throughout the world, forcing all vulnerable sectors to have measures in place for their prevention.
- The Company is committed to have procedures in place for the prevention of the misuse of its Services provided to Account Holders for money laundering, terrorism financing, fraud and other criminal purposes.
- The Company is a limited liability company, duly incorporated and registered in accordance with the laws of Curaçao. This policy is written based on the international standards set by the FATF and the national legislation on AML. Combined these regulations provide a solid, internationally accepted standard for the procedures maintained for the prevention of the misuse of the services provided by the Company.
- Proper Identification of Account Holders, verification of the identity, monitoring of player activities and reporting of suspicious activities are part of the measures the company has in place in an effort to mitigate industry related risks.
- The company is committed to the highest national and international AML and CFT standards when providing its Services and requires management and employees to follow these standards.
- Procedures
In an effort to be compliant with the applicable rules, regulations and international standards, the Company has procedures in place to which it attains itself to when providing Services to Account Holders. These procedures include:
• Know Your Client.
• Monitoring of player activities.
• Risk management.
• Reporting of unusual transactions.
• Recordkeeping.
- Know your client procedure
1. By agreeing to these Terms, you authorize the Company to regularly conduct various checks at the Company’s sole discretion or if required by third parties (including regulatory agencies), in order to verify your identity and contact information (“Verification“).
2. An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a player, an individual must register personally and submit an application for registration. The following information must be provided:
a) date of birth together with valid identification showing that he/she is over eighteen (18) years of age, or the applicable legal age of majority as stipulated in the jurisdiction of your residence. Identification documents which must be submitted include a copy of a valid Passport, copy of other identification paper and a proof of address;
b) player’s first and last name;
c) player’s full residential address;
d) player’s valid email address;
e) a username and a password.
The Company reserves the right to request additional documentation and perform additional checks in order to verify the information provided. An account may be suspended until satisfactory information is provided.
3. The Company reserves the right to suspend your account, if we are unable to ascertain that you have reached the Eligible Age. If, while using the Website services associated with gambling, you were below the Eligible Age:
• Your account will be closed.
• All transactions made during this period of time will be annulled, and the money deposited to your account will be returned.
• All your bets made during this period of time will be cancelled and refunded.
• All your winnings accumulated during the period of time when your age was under the Eligible Age will be lost, and you will have to refund the Company with all the amounts withdrawn from your account at the Company’s request.
• A deposit made to your account will not be refunded due to Company policy violation.
4. In the event that the information provided by you proves to be false, incomplete, inaccurate or misleading, and also if the information specified during registration does not correspond to your passport data, these Terms and Conditions shall be considered violated, and the Company may immediately close your account and cancel all funds in your balance, in addition to other actions at the Company’s sole discretion, including refusal to provide use of the Website services. - The monitoring of account holder activities
The company has its own transaction monitoring department in charge with the monitoring of all player activities together with the related deposits and bets. The Company is constantly investing in the best software of the industry in order to mitigate industry related risks such as money laundering, terrorism financing, fraud and other criminal activities.
1. Prevention of multiple accounts
The system maintained for the monitoring of the activities comprises of an IP address control uncovering any attempt to register multiple accounts. Whenever an Account Holder requests for a withdrawal of funds from his/her account, the system will check the presence of multiple accounts and further checks whether the Account Holder has used a false proxy server. At the presence of multiple accounts, all the accounts will be closed, and the Account Holder will be denied the opening of a new account.
2. Unusual activities
If an Account Holder has unusual deposits and gets flagged by the system, the department manager will contact the Account Holder to get an explanation of the abnormal use. In case no satisfactory answer or information is provided, the manager will suspend the account until necessary papers and explanation are in place. If the Account Holder has not provided satisfying information within 30 days, the account will be closed. The manager will proceed with the reporting of the unusual/suspicious transaction to the relevant authority.
3. Withdrawal or Pay out of funds
The Company will not deposit withdrawn funds to another source from which it was originated unless sufficient information or documentation is provided substantiating the request.
The pay out of prizes or winnings will only be deposited on the bank account of the Account Holder. Transfers or Pay outs to a third-party account will not be affected unless sufficiently substantiated and to the discretion of the Company.
The fact that the Company does not have offline betting shops simplifies the monitoring of all deposits and the control of all user activities. - Risk management
Based on the industry related risks, the Company maintains a nondiscretionary approach. All Account Holders must comply with the requirements as detailed in the KYC procedure and are submitted to the regular monitoring of their activities. - Reporting of unusual transactions
Any suspicious transactions or circumstances for which the transaction monitoring department has not received sufficient explanation may give rise to a report to the appropriate authority of Curaçao. The department will hold a list of all instances in which it did not consider it necessary to report to the relevant authority. The decision not to report will need to be sufficiently justified. - Recordkeeping
1. The Company maintains a record of all relevant documentation on a separate database for at least five years after ending a business relationship. The Company may perform a quick search for information about individual transactions, including the amounts, currencies and type of transactions, if necessary.
2. In specific circumstances, if ordered by rule of law and permitted by national law and the relevant authorities, the Company may provide copies of the records maintained.
- Know your client procedure
7. Username, password, and security
- You agree that the player’s account can only be accessed using a unique login (username) and password created by the user.
- The administration keeps close watch to ensure that users comply with the moral and ethical standards published on the Website, and forbids the use of offensive words and other profanity when choosing a nickname. We reserve the right to take appropriate measures should such requirements not be followed, including blocking the account.
- By opening an account on the Website, you agree not to disclose/communicate your username and password to third parties (intentionally or unintentionally). In the event that you lose or forget your account credentials, you can restore the password by clicking on the “I forgot my password“ link on the Website.
- Players shall be solely responsible for the confidentiality of their registration data and for restriction of access of third parties to their accounts, as well as for all actions and transactions made from their accounts. You are also responsible for all losses incurred by your account as a result of actions of third persons.
- You agree to immediately notify the Company of any unauthorized access to your account and/or other breach of security. You are required to provide the Company (upon request) with proof of unauthorized access. The Company shall not be held liable for the losses which you incur as a result of the misuse of your username and password by third parties irrespective of whether you have been notified of this authorization or not.
- The Casino takes all possible measures to protect its players against the unauthorized use of their personal information. Players’ personal information is only available to the parties involved in the provision of services via the gambling Website. However, the Casino shall not be held responsible for the further use of this information by third parties, e.g. by software vendors or affiliates.
- Players shall not grant access to their accounts to third parties or allow minors to use the Website. The Website is intended for personal use only and can in no way be used to make commercial profit.
8. Deposits and payouts
- If you want to gamble on the Website, you must make cash deposits. 1GO Casino offers various payment methods, including payment by card (Visa, MasterCard, Maestro, and other credit and debit cards), electronic money (e-wallet accounts), mobile phone (from the mobile phone account), and others. Please contact our support service at [email protected] to find out more about the payment methods which are most convenient in your country of residence.
- You agree and confirm that:
- The money you deposit to your account is of legal origin.
- You will not cancel prior transactions and deny or cancel your payments that may force third parties to make refunds in order to avoid legal consequences.
- You will deposit funds to your account only from the account/system and/or payment cards registered in your name. The Company does not accept funds from third parties (friends, relatives, partners, spouses) and people under the age of majority. If, during a verification, we discover that this provision has been violated, all your winnings will be confiscated and returned to the Company’s account. At the same time, a bank transfer will not be carried out to return funds, since the rules of the Company were violated.
- If a bank transfer needs to be made in order to return funds to their legal owner, all bank charges/fees shall be paid by the recipient. The refund is being processed within 30 days.
- We do not accept cash. The Company shall have the right to involve third parties in the processing of electronic payments and/or financial institutions in the processing of both your payments and the payments to your account. If the terms and conditions of these third-party electronic payment processing organizations and/or financial institutions are consistent with these Terms, you shall also undertake to observe them.
- You will not withhold or cancel previous transactions and deposits to your account. Otherwise, you undertake to return these funds and compensate the Company for the unplaced funds, including expenses incurred by the Company when collecting your deposits.
- The Company shall have the right to disable your account, cancel payments and recover all winnings in the event that we discover that the account was credited via fraudulent actions, including the use of stolen credit cards and/or other illegal practices (including refunds or cancellations of payments) for the purpose of exchange between payment systems. The Company reserves the right to inform the authorities (including credit information agencies) of fraudulent payments or other illegal activities. We also reserve the right to contract collection agencies to collect funds. The Company shall in no case be held responsible for the unauthorized use of credit cards irrespective of whether the card theft was reported or not.
- The Company may at any time debit your account to settle your debt to the Company.
- You agree and understand that your account is not a bank account and, accordingly, is not covered by insurance programs, warranties, credits, or other safety instruments included in deposit insurance programs, bank insurance, and other similar insurance schemes. No interest will be accrued to the funds deposited in your account. The Casino is not a financial institution and should not thus be treated as such.
- When making a payment with your card, you agree that future payments using this card will be made in a single click without the need to re-enter your card details. This service is called 1-Click.
Terms and Conditions of the 1-Click service.
You agree to pay for all the services and/or products or other additional services that you order on the Website, as well as to bear all additional costs (if necessary), including taxes, duties, etc. You are solely responsible for the timely clearance of all payments. You understand that the payment service provider only makes payments to the amounts specified by the Website and shall not be responsible for the payment of the aforementioned additional amounts by the Website user. After you click the “Pay“ button, the payment shall be deemed processed and executed irrevocably. By clicking this button, you confirm that you will not be able to cancel or withdraw the payment. By placing an order on the Website, you confirm that you are not in violation of the legislation of any country. Also, by accepting these Terms (and/or the Terms and Conditions), you, as the holder of the payment card, confirm that you are entitled to use the Website services. In order to use a Website that offers gaming services, you must provide legal proof of your being of major age as per the legislation of your country. You must comply with this provision in order to be able to use the Website services. By starting to use the Website services, you undertake to observe the legislation of each country where you use these services and agree that the payment service provider shall not be held liable for all illegal or unauthorized actions. By using the Website services, you agree and confirm that your payments will be processed by a payment service provider and that you are not legally entitled to revoke the purchased services and/or goods or cancel your payments in any other way. In the event that you refuse to use a service in favour of the next purchase of a service and/or goods, you can cancel the service within the capabilities of the Website’s User Account. The payment service provider is not responsible for the impossibility/failure to process your credit card data or refusal to process your payment if a credit card payment was not authorized by the issuing bank. The payment services provider shall not be held responsible for the quality, amount, and price of the services and/or goods offered or that you purchase on the Website using your payment card. If you do not agree with the above terms, you can refuse to make payments and contact our support service. - You acknowledge and agree that the exchange rates of all currencies might change, and the Company is not responsible for any exchange rate changes.
- You can request withdrawal of funds from your account at any time provided that all deposits made to your account have been examined to establish their legality and that no payment has been revoked or cancelled. Moreover, all the information and documents that you have provided must be up-to-date and accurate at the moment of filing in a withdrawal application.
- When filing in a withdrawal request, you must consider the following:
– Your email must be verified. All the fields of your Profile must be filled and contain precise and comprehensive information, as well as at least one real and valid phone number.
– The funds must be withdrawn from the account using the same payment instrument (card, wallet, phone number, etc.) used for depositing. - If the requested amount is equivalent to or exceeds $ 500, as well as in other cases that need validation, the Company shall perform an identification procedure, during which you shall send us a high-res copy or a digital photo of your ID document (the page with your photo) (passport, ID card, or other identity document). If you refilled your account using a credit card, you also need to send us photocopies of its front and back. The first 6 and the last 4 digits of the card number must be clearly readable, while the remaining digits of the card number and the CVV/CVC code should not be visible (covered when making a photocopy or crossed out in a graphic editor; if your card number is embossed, note that the same numbers should be covered on both sides of the card).
- When creating a withdrawal request, remember that there should be neither unwagered bonuses nor uncompleted bonus games (free spins) on your balance.
To withdraw funds, you must first play out or cancel active bonuses and free spins.
Your deposit must be wagered.
How to wager a deposit:
• Bonus bets do not count.
• In sports betting, the bet amount is taken into account. Bets with the “Returned” and “Cancelled” statuses do not count. When using the “Cash Out” option, the difference between the bet amount and the cash-out amount is counted towards the deposit wagering, provided that the cash-out amount does not exceed the bet amount.
• A lost deposit is not subject to wagering. The deposit is considered lost when less than 5% of it remains on the balance at the time on making the next deposit.
For Russia, Kazakhstan, Ukraine, and India:
• The total amount of bets to wager a deposit depends on the user’s rank and amounts to 1–3X the deposit amount.
• A sports bet with a 3X wagering requirement is considered wagered at double time.
For India and Brazil:
• Bets in Roulette, Baccarat and Instant Games are counted as 20% of bet amount for the wagering purposes.
For other countries:
• The total amount of bets to wager a deposit in casino games and when placing sports bets amounts to 1X the deposit amount.
The Company has the right to cancel the withdrawal until the wagering requirements are met, or to withhold a 10% commission from the amount to be withdrawn by debiting a user’s balance in order to recover payout processing fees.
When making a payout with a fee, the amount to wager is reduced in proportion of the ratio calculated by dividing the withdrawal amount by the total amount of cash funds on the balance at the time the withdrawal request is submitted.
When using a risk-free strategy aimed solely at wagering a deposit (for example, wagering the required deposit amount in Roulette, Baccarat and Instant Games when placing a bet with the minimum expected value of winnings [one or more players betting on all numbers at once; or on red and black, or on punto and banco at the same time]), the Company has the right to demand that the user wager on Slots the total deposit amount used in cases described above or withhold a fee of up to 25% from the amount to be withdrawn by debiting a user’s balance. - The maximum withdrawal depends on the payment method that you intend to use. If the requested withdrawal amount exceeds the limits of the chosen payment system, the amount will be withdrawn in parts. The maximum payout per month is $50000, unless otherwise agreed upon with the Website administration. The Casino effects payments no later than 24 hours after receiving the withdrawal request, except as specified below.
- The Casino reserves the right to verify the player’s identity before effecting a payment and withhold it for the period of verification. In the event that false personal data have been provided, the payment will not be affected and the player’s account may be blocked. The player will be informed thereof by email.
- If the withdrawn amount exceeds $500, the Company has the right to carry out additional verification of the gaming transactions for a period of no more than 48 hours.
- The Casino cannot guarantee the fulfilment of card payments in all cases, since card-issuing banks can block or reject transactions at their own discretion.
- All current jackpot winnings are paid out in full as one payment provided that all conditions are met.
- If the total amount of deposits is more than $1500, we have a right to verify your identity.
- If the total amount of deposits is more than $7500 we have a right to request a source of funds confirmation.
- The Company reserves the right to require primary and secondary account verification at any time and to use additional tools and procedures for verification, if necessary. In order to verify your user account, the administration has the right to ask you to provide an ID document (including, but not limited to, a copy of your passport/ID card/any payment card used, recent public utility charge statement in your name or any other document confirming your identity). In addition, the Company reserves the right to ask you to confirm your identity via a video call or by sending your documents by mail. If these requirements are not fulfilled, the Company has the right to temporarily deactivate your user account until the requirements are fulfilled and/or close the account. If the information you provided is found to be inaccurate, the Company reserves the right to block your account and cancel withdrawals.
- The Company reserves the right to verify any bets placed and to withhold payouts during the period required to perform said verification. If it is determined that the user has been involved in fraudulent activities or other activities aimed at taking advantage of vulnerabilities and/or errors on the Website with the purpose of obtaining personal benefit, then the Company reserves the right to block or temporarily limit the user’s access to their user account. In such a case, the decision to release funds from the game account will be reviewed by the administrators of the Website on a unilateral basis.
- Additional fees and withdrawal limits
Daily withdrawal limits:
● START – $3000;
● READY – $3000;
● STEADY – $50000;
● GO – no limits.
The player is fully responsible for the consequences that may arise as a result of exceeding the limits established by the issuing bank.
For the users with the START/READY/STEADY status levels, the monthly crypto withdrawal limit is 1 000 000 $. There are no crypto withdrawal limits for users with the GO status level.
Users are allowed to withdraw funds to crypto wallets if they previously deposited money to play using crypto wallets, bet it and won.
Our exchange rates are updated regularly, and it is the User’s responsibility to check the applicable rates on “Deposit“ (“Cashier“) page before proceeding with transactions involving an exchange of currency. For deposits and withdrawals in most currencies, the Company reserves the right to add a margin to the mid-market exchange rate provided by Open Exchange Rates.
9. Site gaming and betting regulations
- You bear the responsibility for the validity of the information related to the transactions that you make before you confirm bets when gaming.
- The transaction history is made available on your profile page.
- The Company may at any time, partially or completely (at its own discretion) refuse to finalize transactions requested by you via the Website, if you violate these Terms. No deal shall be considered finalized before you receive Company’s confirmation. If you do not receive confirmation of acceptance of your transaction, you should contact the support team.
- 1GO Casino uses the Euro as the main currency when forming prize pools for events. The prize pool is converted into the currency of your account according to the exchange rate set on the Website: 1 € → $1.1.
10. Bonuses
- Introduction
This section contains general terms and conditions for using our Casino bonuses. Please note that each bonus has its own terms and conditions that you can access upon accepting the bonus. Please ensure that you understand the terms of the bonus that you are using. - General rules
- A bonus is an award granted by the Casino that can be received as bonus funds, a percentage of a deposit or free spins. There are deposit and no deposit bonuses. Deposit bonuses are received for topping up the balance. When you receive a deposit bonus, the bonus and deposited amount are reserved on the bonus balance.
- The bonus is considered as a “free bet”. It cannot be considered as a monetary equivalent. Recovery of its money equivalent, replacement, transfer, and retransfer of bonuses shall not be permitted.
- You can refuse all or any bonuses at any time in your profile. If you take advantage of a composite bonus (deposit bonus and free spins) and cancel the first part of this composite bonus (deposit bonus), the second part (unplayed free spins or winnings from free spins) will be automatically cancelled as well.
- Only one bonus can be active during one special event unless otherwise specified by the Casino.
- Only one bonus may be activated in your account for any specific period of time. If there is more than one bonus in a single account, the bonuses shall be activated and wagered one after another, one at a time.
- Any granted bonus has a limit regarding the maximum bet placed to wager the bonus. If the rules of a specific bonus do not specify the maximum percentage/amount of the bonus bet allowed, then no more than $5 of the placed bet shall be used to wager the bonus. For players from Finland, no more than $2 of the placed bet shall be used to wager the bonus.
- The maximum winnings gained after wagering a no-deposit bonus are 10X the bonus amount unless otherwise specified in the bonus terms. If the amount of winnings exceeds the limit, it will be deducted from the balance once wagering requirements are met.
The maximum possible amount available for withdrawal after wagering a no-deposit bonus or winnings gained after wagering a no-deposit bonus are 10X the bonus amount unless otherwise specified in the bonus terms. Any amount which exceeds the said limits will be written off the balance.
To continue playing without limitations regarding the amount of winnings, you need to first withdraw the winnings gained from wagering a no-deposit bonus and then make another deposit. - Winnings from wagering free spins are credited to the game balance with a wager. You can learn about the wagering terms in the bonus rules.
- Bets placed in Jackpot games do not count for the bonus wagering purposes.
- Bonus funds cannot be used for placing bets in Real Money games. However, if you place bets using a deposit bonus, the cash balance (i.e., not the bonus balance) will be available for Real Money games.
- A bonus may be received by one user at a single home address, IP address, device, phone number, or payment account (QIWI, Skrill, PAYEER, credit card, etc.).
- Upon the cancellation or expiry of a bonus, bonus funds shall be written off from your bonus account in full. Bonuses that are cancelled by the user or upon their expiry date shall not be recovered.
- In order to withdraw funds received from wagering a bonus, your user account must be verified and you have to make a minimum deposit.
- The Casino reserves the right to review the size and frequency of bonus offers on a case-by-case basis if it considers that the user gets a disproportionate number of bonuses compared to the ratio of bonuses received and deposits made.
- During one calendar month, only one no deposit bonus promoted via our social media can be activated. The Casino reserves the right to modify the number of bonuses available to every individual user.
- Bonus wagering
Bonus wagering is the amount of bets you need to place before a bonus, including the winnings credited to your bonus balance in addition to the bonus, can be transferred to your cash balance and become available for withdrawal.
Once the wagering requirement is fulfilled, bonus funds will be available for withdrawal.
Bonus wagering requirements are stipulated in each specific bonus terms and shall mean a multiplier (wager) that applies to the bonus itself or the bonus and the deposit made.
The percentage of the bet that counts for the bonus wagering purposes depends on the game category:- Bets in slot games are counted as 100%. Bets in slot games where users can change the volatility and Real Money slot games – as 0%.
- Bets in other games – as 0%.
The part of the bet that counts for the bonus wagering purposes may change without prior notice.
Cancelling a bonus- If a bonus is cancelled before the wagering requirement is fulfilled, both the bonus and the bonus winnings that exceed the amount locked by your cumulative deposit bonus will be cancelled.
- If you submit a withdrawal request before the wagering requirement is fulfilled, the bonus will be cancelled. Please note that in this case, you will lose all bonuses and bonus winnings that exceed the bonus amount.
- Bonus strategy
FIXED BONUS:- The amount of the received bonus is locked before the bonus is wagered. Bonuses of this type can only be wagered in cash.
- Real money that you deposit is used for placing bets and wagering a fixed bonus. All winnings received when wagering a fixed bonus are credited to your cash balance.
- A bonus can be wagered using any deposit as long as the bonus has not expired and no other bonuses have been activated by this deposit.
- A fixed bonus shall not be voided if a withdrawal request is submitted before wagering this bonus.
- The funds on your bonus balance related to the active bonus will be transferred to your cash balance after wagering the bonus.
- The bonus amount received shall be available immediately for placing bets.
- When wagering a no deposit cumulative bonus or winnings from free spins, your bonus balance shall be used for placing bets.
- When wagering a deposit cumulative bonus, first, your cash balance shall be used for placing bets. If there are not enough funds in your cash balance, your bonus balance shall be used.
- All winnings received in addition to the bonus amount shall be credited to the bonus balance. They can be withdrawn only after the wagering requirements are met, except the winnings on the Real Money slot games.
Bets:- initially are made using the bonus balance (if available);
- then using the real part of the bonus (locked deposit made to activate the cumulative deposit bonus) (if available);
- then using the cumulative deposit bonus;
- and only then using the cash balance. This may be a new deposit with no bonuses activated, or a bonus with wagering requirement fulfilled.
- first, these amounts will recover bonus funds of the cumulative deposit bonus;
- then recover the locked cash balance (deposit made to activate the cumulative deposit bonus);
- and then the winnings will be credited to the bonus balance.
- The cash balance (cash balance = real money + real money locked by the cumulative deposit bonus) is available for placing bets in Real Money games. If you start playing Real Money games with an active deposit bonus, your bonus funds will be cancelled.
- first, bets are made using the cash balance. This may be a new deposit with no bonuses activated, or a bonus with wagering requirement fulfilled;
- then using the cash balance locked by bonus (deposit made to activate the cumulative deposit bonus).
- credited to the cash balance locked by bonus to recover the entire deposit made to activate the cumulative deposit bonus;
- then credited to the cash balance. You may withdraw them either after the wagering requirement is fulfilled, or when the active deposit bonus expires or is cancelled.
- Birthday bonus
1GO Casino players with READY, STEADY, or GO levels will receive a no deposit cash bonus on their birthday. The bonus will be awarded for depositing at least $500 for READY status / $2000 for STEADY status / $3500 for GO status over the last 30 days before the end of the User’s birthday. This bonus is only available for verified players on their birthday, and for 7 days afterwards. The birthday bonus is valid for 7 days after activation. Once the wagering requirements are met and the bonus is transferred to the cash balance, it becomes available to withdraw. Click here for more information. - Liability for bonus abuse
The withdrawal of wagered bonuses is only available to the users with unique verified accounts.
In case of creating duplicate accounts or in case of any discrepancy between data that were initially provided when completing the profile, and the documents provided during account verification, the bonuses that have been received by the user and all related winnings shall be void.
If the user has an active bonus and obtains free spins and other bonuses in any game, they have to wager them before switching to another game. If the user places bonus money bets in any other game when there are unused free spins or other uncompleted bonus games, these actions shall be considered a deliberate violation of the Casino rules. If the Casino identifies such violations, it reserves the right to refuse any payouts and deem void all winnings obtained using the aforementioned strategies.
In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than $10), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void.
We reserve the right to change, alter, or amend the Bonus Terms and Conditions at any time. Players should regularly check the Terms and Conditions for any updates.
11. Collusion, cheating, misleading actions, fraud, and criminal activity
- The following activities are prohibited and shall be considered a material breach of these Terms:
- Provision of information to third parties.
- Use of any system (including machines, computers, software or other automated systems such as bots etc.) designed specifically to forecast game results, make bets, and perform any other activities that may affect game results.
- Committing fraudulent acts for your own benefit, including the use of stolen, duplicated, or otherwise illegally obtained credit or debit card information for depositing to your account.
- Participation in criminal activity, including money laundering and any other activities implying criminal liability.
- Attempting to, making and/or intending directly or indirectly to collude with other players when gaming on the Website.
- Develop strategies aimed at gaining dishonest winnings, fraudulent actions with respect to other online casinos or payment service providers, credit card chargebacks or renunciation of prior payments, as well as other types of fraud; provision of false personal information by players that have been declared bankrupt at their place of residence.
- We are entitled to block your account as well as to suspend or cancel payments/winnings:
- If you violate the terms described in the Art. 11.1.
- In the event of a bet placed by a customer who may be privy to information regarding the potential outcome of an event.
- In the event of a large number of bets placed in a short time period on one specific outcome.
- The Company will do its best to identify and prevent collusions and exclude the colluding parties from the gaming process. The Company will take appropriate action against these persons. We are not responsible for all losses or damages incurred by you or other players as a result of collusions, fraud, and other illegal operations. All measures shall be taken by Company in these cases at its sole discretion.
- We use special technologies to combat all types of financial fraud on the Website. All attempts at fraud will result in the immediate blocking of your account. In this situation, the Company shall have no obligation to refund or compensate you for the funds stored on your account. We also have the right to notify the relevant authorities thereof, while you shall be obliged to cooperate with the Company in the investigation of the said cases.
- The Company expressly prohibits use of its services and/or software for illegal or fraudulent activities, or for illegal or fraudulent transactions (including money laundering) pursuant to your country’s legislation. The Company has the right to, at any time, suspend or block your and all of your other accounts in the system, as well as to withhold funds. In this case, you shall waive all claims against the Company.
- The Casino reserves the right to close your account and refund the “Account Balance“, subject to withdrawal fee at its own discretion and without prior notice.
- Litigation may be initiated against any player or other person/persons who attempt to or contrive against the Casino system as per the laws of your jurisdiction.
12. Other actions prohibited on the Website
- It is strictly forbidden to communicate with other players in an offensive and/or aggressive manner (and use corresponding images), or to use profanities, to threat, humiliate or behave violently towards Website players and staff.
- Mass mailing of information or “spamming“ is strictly prohibited. You have no right to distort, delete, or in any other way alter the information contained on the Website. It is also forbidden to upload information onto the Website to the extent that it may cause interruptions in the Website operation. You are not allowed to perform actions that may adversely affect the Website operation, e.g. use and/or spread viruses or similar malicious software.
- You agree to use the Website for entertainment purposes only. The Company prohibits copying the Website in full or partially in any form without the prior written consent of the Company.
- You confirm that you will not hack, or attempt to hack and/or gain access, or otherwise bypass our security system. If we suspect an attempt to hack, gain access to, or otherwise bypass our security system or software, we will have to immediately terminate your access to the Website services and block your account. The Company is also entitled to report these cases to the relevant authorities.
- The Company shall not be held responsible for any losses incurred by you or third parties as a result of malfunction of the information technology tools caused by attacks, viruses, or other detrimental materials when using the Website and/or when downloading materials from the Website, and/or when clicking on the links contained on the Website.
- It is strictly forbidden to sell or transfer accounts between game participants.
- If players become aware of possible software errors or defects, they shall agree to refrain from making profit out of this situation. Moreover, the user agrees to promptly notify the Casino of all such software errors or defects. In the event that the user does not fulfil the obligation specified in this Clause, the Casino shall have the right to be compensated for all costs associated with this error or defect, including all expenses incurred as a result of this error/defect, as well as for the user’s failure to notify the Casino thereof.
13. Duration and cancellation of the contract
- You are entitled to close your account (and delete your username and password) at any time by contacting us by email: [email protected].
- Prior to receiving account closure confirmation, you are responsible for all your account activity that occurs before the account has been fully removed by the Company.
- The Company reserves the right to debit your account with commissions or other amounts you owe the Company prior to closing the account.
- In accordance with these Terms, if your account is terminated, neither party can have further obligations in relation to each other.
- The Company has the right to immediately delete your account (including your username and password) without prior notice in the following cases:
- Your account is linked to a previously deleted account.
- Your account is linked to an existing blocked account. This entitles us to close your account irrespective of how it was linked to blocked accounts, as well as to block the credentials of these accounts. Except as specified in these Terms and Conditions, your account balance will be refunded to you within the specified period of time at your request after the amounts that you must return to the Company have been cleared.
- You attempt to hack the system or participate in a collusion.
- You have intervened with or otherwise manipulated the Website software.
- You use your account for purposes deemed unlawful pursuant to the legislation in effect, e.g. you try to access the Website from a country where gambling is prohibited.
- You post abusive or offensive information on the Website.
- We may close your account and terminate the Terms by sending you an email notification to the address listed in the contact information. In case this cancellation occurred at the Company’s initiative, except for cases of account closures and terminations due to the violation of Clause 11 (“Collusion, cheating, misleading actions, fraud, and criminal activity“) or Clause 18 (“Violation of terms“), the Company will refund the money from your balance.
14. Changes on the Website
The Company reserves the right, at its discretion and at any time, to alter or supplement the services offered on the Website as part of the Website update, and to stop and/or modify games or gaming events offered via the Website.
15. System errors
In the event of a system failure or an error in a game (deviation from the normal game logic, etc.), the Company shall take all measures to rectify the situation as soon as possible, but the Casino shall not be held responsible for all components and software, malfunctions, interruptions, or losses of Internet connection, or for all other technical errors that may limit the player’s access to the Website or prevent the player from playing uninterruptedly.
16. Errors or defects
- When using the Website services, you may experience situations when bets are not accepted or are accepted in error by the Company, or when payments are processed erroneously by the Company (for example, game betting conditions are set incorrectly due to an error, omission of information, computer failure or Company’s error in calculating the number of payable winnings/refunds, including due to the incorrect manual or automatic data entry).
- The Company reserves the right to limit or cancel a bet at its sole discretion.
- If you have spent the funds credited with your account or otherwise provided to you by mistake on betting or gaming, we shall be entitled to cancel the bets and/or winnings that you might receive using this money. If you have already been paid the money for these bets or games, the credited amounts shall be deemed to have been transmitted to you in trust, and you shall immediately return them on our request.
- Neither the Company’s employees or agents, nor those of its partners or suppliers shall bear responsibility for all losses, including the loss of winnings, that occurred as a result of your or the Company’s error.
- The Casino, its directors, employees, partners, and service providers:
• do not guarantee that the software and the Website will always work error-free;
• do not guarantee that the Website and/or games will be accessible at all times without interruptions;
• shall not be liable for all losses, costs, expenses, or damages, whether direct or indirect, incidental or otherwise, arising in connection with your use of the Website or your gaming activity. - The Company, its licensees, distributors, wholesalers, subsidiaries, affiliates, employees, and directors shall not be held responsible for all losses or damages that may occur as a result of interception or misuse of information transmitted via the Internet.
17. Limitation of liability
- The Website operation shall be subject to the Terms posted thereon. We do not provide warranties regarding the Website or its services and waive our liability (to the extent allowed by law) with respect to all implied warranties.
- The Company furnishes you with the right to use the Website services, and you guarantee, confirm, undertake and agree that:
- You will use the Website services willingly, freely, conscientiously and at your own risk.
- You are the fully authorized owner of the monies on your account. The information that you provide to the Company at the time of registration and/or subsequently, including in relation to any transaction that requires the depositing of funds, is true, up-to-date, exact and corresponds to the name on the credit/debit card(s) or other payment methods used to deposit to and withdraw funds from your account.
- You understand and acknowledge that you may lose money while using the Website services and that you bear liability for this. You cannot make claims against the Company that are related to losses, disadvantages or expenses that you incur.
- You understand the general methods, rules and procedures for the provision of services and playing of games on the Website and on the Internet. You understand that you are responsible for ensuring that bets made on games are accurate. You undertake not to engage in behaviour that damages the reputation of the Company.
- You agree to fully exempt the Casino, its directors, employees, and service providers from all losses, costs, expenses, claims, and liabilities, which may arise in any way in connection with your use of the Website or gaming activity. The Company shall not be held responsible for all possible losses, both financial and reputational, which may result from the use of contracts, illegal acts, negligence, damages, or losses, including but not limited to the loss of data, income, and reputation, as well as for the losses that cannot be foreseen. The Company shall not be held responsible for the contents of Internet resources that can be accessed via the Website.
- Gambling in the online Casino is intended for entertainment purposes only. Before you start playing, you need to accept that gaming is not to be considered as a source of income or as a way of settling financial debts. When playing, you need to keep track of the time and the amount of money you spend in the online Casino per day. You can do so in your Player’s personal account.
- If needed, you can set money spending limits in your account (in addition to other restrictions, e.g. “Deposit“, “Loss“, “Bet“, “Self-Limitation“, and “Self-Exclusion“). In order to do so, you need to contact our support service at [email protected] and communicate to us your decision to refrain from gambling on the Website during a certain period of time. We shall take all measures to block your access to the Website, and you will stop receiving promotional materials from us. You can contact the following organizations for advice and support: Gamblers Anonymous, GamCare, Gambling Therapy.
18. Violation of terms
- If you violate these Terms, you shall be obliged to compensate the Company for all claims, debts, costs (including attorney’s fees), and other expenses that may occur as a result of this violation.
- You undertake to indemnify, defend the interests of the Company, and protect its partners and their companies, as well as their officers, directors, and employees, against all claims, demands, liabilities, damages, costs, and expenses, including legal costs and other expenses, incurred as a result of:
- Your failure to comply with these Terms.
- Your violation of law or the rights of third parties.
- Use of your account by third parties irrespective of whether this use was authorized by you or not.
- Receiving winnings in a similar way.
- If you violate these Terms, we are entitled (but not obliged) to:
- Send you a notification (using your contact details) of your violation and urge you to stop violating these Terms.
- Suspend your account, thus disabling you from making bets or playing on the Website.
- Block your account with or without prior notice.
- Debit your account with the amount of the payouts, bonuses, or winnings that have been credited to you as a result of a serious violation.
- We may delete your username and password if you disregard any of the provisions of these Terms.
19. Intellectual property rights
- The Website contents are subject to copyright and other proprietary rights that are owned by the Company or used under license by third party copyright holders. The materials on the Website may only be downloaded onto one personal computer and may only be printed out for personal and non-commercial use.
- You understand that the use of the Website does not grant you any rights to the intellectual property (for example, copyrights, know-how, or trademarks) owned by the Company or by a third party.
- The trade names, trademarks, logos, and/or other materials posted on the Website cannot be used or reproduced under any circumstances.
- You shall be held responsible for all damages, costs, or expenses incurred as a result of carrying out prohibited activities. If you become aware of the fact that such activity has been carried out by other persons, you should immediately inform the Company thereof, and assist in the investigation based on the information that you have provided.
20. Personal data protection
- The personal data of users of this Website is controlled and processed by GALAKTIKA N.V. (hereinafter referred to as the “Company“ or “we“). “Company“ and “User“ are hereinafter jointly referred to as “Parties“ and separately as the “Party“.
- We comply with the principles established by the General Data Protection Regulation (Regulation (EU) 2016/679), namely, personal data:
- Is processed legally, honestly and “transparently“ by us.
- Is collected for certain, explicit and legitimate purposes and is not processed further in a way that is incompatible with these purposes (“purposes limitation“).
- Is adequate, appropriate and limited to what is necessary for the purposes for which they are processed (“data minimization“).
- Is accurate and, if necessary, updated; every reasonable step should be taken to ensure that personal data which was inaccurate, taking into account the purposes for which they were processed, was erased or corrected without delay (“accuracy“).
- Is stored in a form that allows identification of users no longer than it is necessary for the purposes for which personal data are processed (“limitation of storage“).
- Is processed in a way that provides proper protection of personal data, including protection from unauthorized or illegal processing, as well as from accidental loss, destruction or damage using appropriate technical or organizational measures (“integrity and confidentiality“).
- Personal data which is collected and processed by the Company in respect to users:
Name, surname, patronymic, address of residence and contact information, valid email address, place of residence, relevant payment information, login (username). For the purpose of identifying the user’s personality the Company has the right to request a scan-copy of the user’s passport. All data which is provided by you must be correct and valid. You are solely responsible for the accuracy, completeness and correctness of the data which you provide. - We use your personal data to identify the user’s identity when registering on our Website, to identify you for the correctness of making payments from the user to the Company and from the Company to the user. We use your payment details (such as the name of the cardholder, the credit card number and the expiration date of the card) for the purpose of providing you with services on our Website. We also use your personal data for such main purposes: to provide you with our services; to maintain your account and records; to communicate with you for the purposes of the provision of our services; to provide answers to your questions and comments; to monitor the dynamics and levels of use of our Website and the quality of our services; to determine the interest in our services; to improve the quality of our services and our Website; to notify you about our special offers and services that may be of interest to you; to determine your experience on our Website; to transfer to you the winnings (if there are appropriate grounds for such an action); to receive information from you, including by conducting surveys; for the resolution of disputes; for charging fees (if there are appropriate grounds); to eliminate problems and errors on our Website; to prevent potentially prohibited or illegal activities; to ensure compliance with the our Terms and Conditions placed on this Website.
- Your personal data may be disclosed (transferred) by the Company to any of our affiliated companies or any business partners (regardless of their territorial location) for the purposes described above in this Policy. We guarantee that such companies are aware of the correctness of personal data processing according to the General Data Protection Regulation (Regulation (EU) 2016/679), and comply with the provisions of this regulatory enactment. We and the above-mentioned companies may from time to time involve third parties for the processing of your personal data for the purposes indicated above, provided that such processing will be governed by contractual arrangements in the form prescribed by law. Your personal data may also be disclosed to the appropriate governmental, regulatory or executive body in such cases as prescribed or permitted by law.
- Rights and obligations of the Parties
- The User’s Rights:
- to ask the Company for correction or removal of the User’s personal data or to provide the Company with an objection for such a processing;
- to provide incomplete User’s personal data to the Company (subject to the provision of an additional statement explaining the reasons);
- to set a data processing restriction if one of the following conditions is met:
2. processing is illegal, and you oppose the erasure of personal data and instead require the restriction of its use;
3. the Company no longer needs your personal data for processing purposes, but they are required by you to establish, implement or protect your legal requirements;
4. you objected to the processing of your personal data before checking the legal grounds for processing such data by the Company;- to request and receive personal data about you (that was provided by you to the Company) in a structured, commonly used and machine-readable format (by making the corresponding request) and to transfer this data to another controller without any interference from the Company;
- to be informed whether the Company stores information about you;
- to request from the Company the exact purpose(s) of processing your personal data and information about categories of your personal data that is being processed by the Company;
- to request access to your personal data which the Company stores;
- to request the estimated period during which your personal data will be stored by the Company, and if this is not possible, the criteria according to which the period of storage of such data is determined;
- to submit a complaint to the EU Organization of the European Data Protection Supervisor, if you believe that the Company has violated the applicable legislation on the protection of personal data.
- The User’s Obligations:
- to provide your accurate and true personal data in full volume, in accordance with the Terms and Conditions placed on this Website;
- to provide the Company promptly with your updated personal data, if any of your personal data were changed;
- to notify the Company promptly about the fact of an unauthorized receipt of your personal data by a third party if you become aware of such a fact;
- to notify the Company about any disagreements with any of the purposes of data processing or if you wish the Company to terminate the processing of your personal data via sending a corresponding message.
You are solely responsible for the veracity, accuracy and timeliness of your personal data provided to the Company. - The Company’s Rights:
- to terminate any and all contractual relationships (stipulated by the Terms and Conditions posted on the Company’s Website) with you in the event of the non-provision of your consent to the Company for processing of your personal data for the purposes specified in this section;
- to amend data protection rules unilaterally without receiving any prior approval for such amendments from you.
- The Company’s Obligations:
- the Company is obliged to report any correction or removal of personal data, or restriction of the processing of the User’s personal data to every third party to whom the User’s personal data has been disclosed by the Company for any of data processing purposes established by this Policy, unless this proves impossible or involves disproportionate effort for the Company;
- to inform you about the recipients of your personal data (third parties), if a relevant request has been received from you;
- to provide you with your personal data (being stored by the Company) in a structured, commonly used and machine-readable format if a relevant request has been filed by you;
- to notify the supervisory authority about a User’s personal data breach no later than 72 hours after becoming aware of such a fact. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay;
- to notify the User immediately about the fact of a breach of his/her personal data if such a breach is likely to result in a high risk to the rights and freedoms of the User.
- The User’s Rights:
- The parties also have all rights and obligations provided by the General Data Protection Regulation.
- The time period for storing your personal data by the Company extends for the entire period of the duration of relationships between the parties provided by the Terms and Conditions placed on the Company’s Website as well as for the next three years after the termination of the Parties’ relationships (to resolve possible matters of dispute).
- The Company is obliged to comply with EU legislation on the rules for the processing and protection of personal data, in particular, the General Data Protection Regulation (Regulation (EU) 2016/679) and the Electronic Communications Privacy Directive (Directive 2002/58/EC) as amended by Directive 2009/136/EC.
- We use the latest technology in order to ensure the safe storage of all personal data of the Website players. We use the 128-bit SSL (Secure Socket Layer) – a technology preferred by many legal and financial organizations. The 128-bit SSL guarantees 100% security of all transactions made via the Website.
- 1GO Casino has the right to use the personal data of players to carry out marketing communications, including by phone, SMS and email. If players do not want to receive promotional materials, they can choose this option during registration or unsubscribe from the newsletter at any time by writing a letter to [email protected]. At the same time, part of the bonus options may become inactive for them.
- When you play casino slots developed by NetEnt, NetEnt’s privacy policy also applies. It can be found here: NetEnt Privacy Policy.
- If you wish to view any personal data which we store about you or if you want to make any changes to your personal data or delete it; or if you wish to receive information on how your personal data is used by the Company, how we ensure the confidentiality of your personal data, you can submit a request via email [email protected].
- In order to maintain confidentiality, when submitting the request, you also need to submit a confirmation of your identity. For this purpose, you need to attach a copy of your passport to the request.
- We reserve the right to charge reasonable fees for duplicate requests, requests for additional copies of the same data and/or requests which are considered obviously unreasonable or excessive. We can also refuse to provide answers to requests which we consider to be obviously unreasonable or excessive.
21. Use of cookies on the Website
The Company uses cookies in order to ensure the functionality and the proper operation of the Website. A cookie file is a small text file saved onto your computer when you visit the Website enabling us to identify you on your visit. Detailed information regarding the deletion and management of cookies is available at www.aboutcookies.org. Remember that deleting cookies or prohibiting your browser from saving them on your computer may result in your inability to access certain sections or functions of the Website. To customize user preferences, players can contact our support service at [email protected].
22. Dispute resolution
- Complaints and notices
- If you need to file a claim in relation to the Website operation, please contact our customer support without delay by following the instructions posted on the Website. Complaints will be processed by the Support Department and will be forwarded to the Casino administration in case the Support Division staff is unable to resolve the problem immediately. The player will be informed of the complaint processing status. If the dispute cannot be resolved at the level of the Casino administration, you can contact independent institutions, official gambling authorities or licensees.
- Fairness & RNG Testing Methods
The company supports a Fair Play Policy and does not influence on the course or the final result of the game.
You accept the outcomes of all games. You are aware and agree that:
• The Company does not use software that enables it to interfere with game algorithms and does in no way affect the probability of winning.
• The Website contains exclusively original game content from licensed providers who are certified in gaming software and possess their own random number generators which have been verified by independent laboratories to exclude any possible manipulation.
• In the event that there is inconsistency between the game outcomes on your computer and on our server, the results on our server shall be deemed final and incontestable. We shall use your contact information in the event that we need to contact you in relation to a dispute.
• Your account balance is the amount stored currently on the Company’s server, even if it is different from the amount displayed on your screen. This principle shall be deemed final and incontestable. All amounts lost as a result of human or technical error are not subject to recovery.
- The original text of these Terms is written in the English language. All interpretations thereof shall be based on the original English text. In the event that these Terms or other related materials have been translated into other languages, the English version of the Terms shall prevail.
- Repudiation
- If the Company fails to ensure that you comply with the legal requirements, or if the Company is unable to use the rights or legal remedies that it is entitled to, this will in no way constitute a waiver of these rights or remedies and will not exempt you from fulfilling your obligations.
- The Company’s refusal to fulfil the obligations specified in these Terms shall not have legal force if it has not been sent to you in writing in accordance with the aforesaid.
- Severability
If some of the provisions of these Terms become invalid, illegal, or lose legal force, these provisions shall be taken out of the context of the remaining provisions, conditions, and formulations that will, in their turn, remain effective as set forth by law. In this case, those provisions of the Terms that have been rendered invalid or unenforceable must be altered pursuant to the applicable law in order to convey our original objectives as accurately as possible. - Legislation and jurisdiction
These Terms shall be governed by and construed in accordance with the law of Curaçao. You understand that the courts of Curaçao have the exclusive (single) right of jurisdiction when settling all disputes (including compensation claims and counterclaims) that may arise in connection with the emergence, lawfulness, results, interpretations, or effects of the legal relations established by these Terms or arising therefrom.
23. Force majeure
- The Company shall not be responsible for a failure or delay in the performance of its obligations under these Terms as a result of force majeure, including natural disasters, war, civil unrest, interruptions in public communication networks or services, industrial disputes, DDoS attacks, and similar Internet attacks that can produce adverse effects (“Force Majeure“).
- The Company’s activities shall be suspended for the duration of the Force Majeure circumstances. During this period, the performance of the Company’s obligations will be subject to delay. We will take all possible measures to mitigate the effects of the Force Majeure and/or undertake to attempt to fulfil our obligations despite the Force Majeure.
24. Links
The Website may contain links to other sites that are beyond control of the Company and that are not mentioned in these Terms. The Company shall not be held responsible for the content of all third-party sites, actions, or omissions of their owners, as well as for the advertising and sponsorship content of these sites. Hyperlinks to other sites are posted exclusively for informative purposes. You may use these links and the information contained on the respective websites at your own discretion and at your own risk.
25. Sportsbook Terms and Conditions
You can find detailed rules of the 1GO Sportsbook
by following the link.