CRYPTOGAMES.IO (LAST T&C CHECK: 19.04.2024)

Crypto-Games.IO has fair but poorly written terms and conditions. They do not mention a list of restricted countries, have low withdrawal limits, and may require KYC according to their AML policy. However, we did not find any rules that could be used against the users.

Terms and conditions

Before using Our Website, please read these Terms and Conditions carefully. By registering an Account with the Website, You confirm Your consent with the Terms and Conditions

About Us

CryptoGames is operated by Blockchain Entertainment S.R.L., a company registered, licensed, and regulated in Costa Rica by the Gambling Commission under account number 1-7362-459817. The registered office of CryptoGames is located in Costa Rica, San Jose, San Pedro, Canton Montes de Oca.

Processing of children`s data

The Website is not intended for users under the age of 18 or under the age required to participate in gambling in the place of the residence (jurisdiction) of the particular user (“Legal Age”). If you are a parent or a legal guardian and have found that your child uses our Website, please contact us via any available means of communication and we will apply appropriate measures.

Changes to this Policy

The Company may change this Policy. In case of any changes, the Company will post a revised Policy before these changes will come into force. The Company will notify registered users about the changes to this Policy by sending an e-mail notification. Continued use of the Website by you shall be interpreted as you have read and understood the revised Policy.

Third-party websites

This Website may contain links to Websites owned by third parties. For example, links/hyperlinks to third-party websites (hereinafter “third-party websites”). You follow those links/hyperlinks at your own risk. The Company bears no liability for the content of any of those Websites and bears no responsibility for anything that can happen as a result of your visit to those third-party’s websites. The Company recommends you to visit “Privacy Policy” or “Data Policy” or another privacy document on any of these Websites before submitting any data concerning you to the latter.

Languages of this Policy

This Policy was made in the English language. Please note that other language versions of this Policy are made for convenience. In case of inconsistency between the language versions of this Policy, the English version shall prevail. Last revision: 22 February, 2024

SOFTWARE FAILURE

If there are problems with the software or hardware, which we use for providing the Services, we will take all reasonable measures to remedy the problem as soon as reasonably practicable. If the technical issue causes the interruption of the game process (in the case, when you lost your progress and the game cannot be restarted from exactly the same position), we will treat each case individually and in a fair manner (including possibility of reinstating the balance on users account, recovering of the last bet or game, etc.). But if we have a reason to believe that you deliberately use a technical error, loophole or error in our or any third party’s software, used by you in connection with the Services, for getting the advantage or disadvantage, does not take any responsibility and reserves the right not to compensate or refund players

Advertising Terms and Policy

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our customer support at [email protected] Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

Security of your data

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data. Consequently, we endeavor to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. We are committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe. Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorized use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

Cookie Policy

When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not automatically collect information to identify you personally without receiving additional consent. To collect the information in question we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or equipment when you visit our web pages. Some of the cookies are essential for the Website to operate; others improve your Website experience and help us deliver a better service. Below are the types of cookies we use and their purposes. Required cookies: enable the navigation and basic functionality of the websites, e.g. access to member areas of the Website. Functional cookies: allow us to analyze your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalized experience. Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) to affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers. In addition to the above, we use a number of third party service providers who also set cookies on this Website, in order to deliver the services that they are providing us. Such services include, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns. Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

Reserves the right to:

– correct any errors, which are related to placed bet, or error connected with Operator;

– not to refund any balance lost due to incorrect cryptocurrency address entries made during withdrawals.

– at its own discretion, not to compensate for funds, which were lost as a result of such errors.

– Refrain from issuing transaction hashes and providing support in scenarios where withdrawals are conducted on incorrect cryptocurrency networks, such as Ethereum or TRON, or sent to incorrect addresses.

– You are also responsible for controlling the availability and results of such mistakes and errors. If you have received funds on your account by mistake, it is your responsibility to inform us about it and return the money to the company. In this case, if there are reasons to think that we have transferred money to you by mistake, we reserve the right to request from you the information about the receiving of this money. We commit to make all reasonable steps for detection of the error and inform you about it as soon as possible.

– immediately block users who request self-exclusion, and in such cases, the user will not be entitled to a refund of any balance remaining in their account.

– We (including our employees and agents), our partners or suppliers are not responsible for any losses (including loss of winnings)that happened as a result of any of our or your error.

– If you become aware of any error connected with Services, provided by us, You shall inform us about it as soon as possible.

– reserves the right to cancel any bet / withhold any winnings, if they were made or were obtained by using the funds, which were transferred to you by mistake. If there is money transferred by mistake on your account, you shall repay it to us immediately or after our request.

EXCLUSION OF OUR RESPONSIBILITY

You understand and take all risks, which can be caused by using our Services and gambling whatsoever. We are not responsible for any attempts by you to use the services by methods, means or ways, which were not intended by us

Provides the services, based on professional approach and caring for users, but we can not give other guarantees about products and services, which can be connected with our Services. Particularly, we can not guarantee that the Website will be available continuously or that there will not be any bugs, viruses or other errors.

We (our group companies, affiliates, officers, directors, agents and employees) are not responsible to the users for following items, whether the liability is provided for by contract (or other document) or not:

– loss of data;

– loss of benefit;

– loss of revenue;

– loss of Business Opportunity;

– loss of or damage to goodwill or reputation;

– business interruption;

– any loss or damage (indirect, special or consequential), even where such loss or damage has been notified to us as being possible, arising out of the Terms of Use or any use whatsoever by You of the Services.

If the user refuses the verification, the casino reserves the right to return the deposit made by the user without giving out the winnings.

FAQ on data retention

1. How long do we store your data?

We store your data for a period of six (6 years) after you have closed your account on our Website.

2. What happens when your account is terminated (closed)?

Starting from the date when you close your account, your account cannot be used by you, but will or can be used for the purposes described herein. Please note that your account cannot be deleted immediately, but only terminated (closed)

3. For what purposes do we store data after the termination of your account?

3.1. Compliance with the legal obligations under Anti-Money Laundering laws and regulations. We are obliged to follow the laws related to Anti-Money Laundering and Counter-Terrorist Financing.

3.2. The establishment, exercise or defense of legal claims. We store your personal data for the protection of our legal interests under the so-called limitation period. The limitation period is a period within which legal action can be initiated. Thus, the companies are allowed to keep the data relating to the contact to be able to protect their legal interests. Please read more about this period via thisLink

Prevention of the registration of additional/duplicate accounts. If your account is terminated for any reason, we also store your data in order to prevent re-registration/multiple registrations (which is against our Terms).

Can you have your data deleted via a data erasure request under Data Protection Law, namely, GDPR?

Regulation (EU) 2016/679 (the “General Data Protection Regulation”, or, simply, “GDPR”) indeed grants an individual (in legal terms, a data subject) the right to have his/her personal data removed.

This right is based on Article 17 of the GDPR which provides the following

Right to erasure (‘right to be forgotten’)

The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

the data subject withdraws consent on which the processing is based according to point (1) of Article 6(1), or point (a) of Article 9(2), and where there is no other legal ground for the processing

(2) the data subject objects to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2);

(3) the personal data have been unlawfully processed;

(4) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;

(5) the personal data have been collected in relation to the offer of information society services referred to in Article 8(1).

But paragraph 3 of this Article also provides the following:

3. Paragraphs 1 and 2 shall not apply to the extent that processing is necessary:

(b) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

(e) for the establishment, exercise or defense of legal claims.

From the provided quotations follows that we can (or, in some cases, even must) refuse to act on your request if the following applies:

1) Your personal data shall be stored for the purpose of compliance with a legal obligation to which Crypto-Games.io Casino is subject (in a plain language, if we are obliged to store your personal data under applicable law);

2) We need your personal data for the purposes of the establishment, exercise and defense of legal claims (in plain language, we can store your data, for example, to protect our interest in a court etc.)

3) The purposes for which we have collected or processed your data are not yet achieved by Costa Rica’s Jurisdiction.

Retention of your personal data for the purposes of the establishment, exercise and defense of legal claims.

Limitation of Legal Proceedings Act by Costa Rica’s Jurisdiction.

When registering your account on Crypto-Games.io Casino, you have agreed to the Terms and Conditions () of Crypto-Games.io, which are the contract between you and Crypto-Games.io Casino. Thus, we can retain your data for a period of 6 (six) years starting from the date of termination of the contract between you and Crypto-Games.io

Other purposes of the processing which are not achieved.

As specified above, we store your data to ensure that you do not register additional/multiple accounts. This means that we store your personal data within the period when your account is terminated in order to achieve this purpose.

In summary: we will store your data for a period of 6 (six) years starting from the date of termination of your account.

For any additional questions, please, contact our Privacy Team via e-mail address.

Withdrawal Limits

Daily – 1000 USD

Weekly – 4000 USD

Monthly – 10 000 USD

Minimum deposit amount – 1 USD

Minimum Withdrawal amount – 50 USD

Restricted Countries

Countries limited by Costa Rica’s jurisdiction.

Anti-Money Laundering (AML) Policy and Procedures

Standards set out in this AML and KYC policy/procedures documents are based on applicable legal and regulatory requirements, especially on the by Costa Rica’s Jurisdiction on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, amending Regulation in order to effectively prevent any money laundering, terrorist financing or other fraudulent activities.

The Company uses its best endeavors to adhere to high standards of anti-money laundering/counter terrorist financing (AML/CTF) regulations and requires management and employees to adhere to these standards in order to prevent the use of Company’s products and services for money laundering/terrorist financing purposes. Implemented AML/CTF compliance program comprise policies and procedures including but not limited to:

• Client identification and verification;
• Ultimate Beneficial Owner identification and verification
• Identification of AML/CTF risks;
• Effective implementation of AML/CTF policies and procedures to ensure compliance with AML laws and regulations;
• Enhanced due diligence of high-risk clients;
• Identification of clients, who qualify as Politically Exposed Persons.
• Internal procedures for monitoring and reporting suspicious activities of the client’s;
• Client screening against global list of terrorists and specially designated nationalities, relevant financial and other sanctions lists;
• Staff training and awareness raising through specialized trainings and courses;
• Maintenance of relevant records;
• Management of regulatory inquiries and incidents;
• Coordinating day-to-day compliance by responsible compliance staff.

Know Your Customer (KYC) Policy and Procedures

The Company adheres to high standards of required Know Your Client procedures (KYC). These KYC policy/procedures encompass the following measures:

• Client’s identification;
• Client’s acceptance/non-acceptance policy/guidelines (client’s under age, clients from restricted/sanctioned territories not accepted);
• Monitoring of high-risk clients;
• Obtaining of any information, which could be of importance with regard to AML risk;
• KYC procedures take place when the respective transaction is to be carried out;
• KYC procedures are carried out permanently considering the identified risks.
• The Company’s management, employees, agents are trained to deal with AML related matters and respond to transactions that raise suspicion of money laundering or financing of terrorism.
• Records of all documents obtained for the purpose of identification and all transaction data, as well as other documents are kept electronically for at least 10 years.

Risk-Based Approach

The Company adopts a Risk-Based Approach (RBA) when assessing the risks related to AML/CTF. The Company’s guidelines are the following:

• Prior to conducting any transaction, the Company conducts checks to ensure that the identity of the client does not match with any person with known criminal background, banned entities, or terrorists;
• The relevant data shall be obtained from the client prior to conducting the respective transaction;
• The process of risk assessment of the clients may encompass the assessment of client’s background, country of origin, source of funds and volume of transactions;
• The company may carry out enhanced due diligence with regard to client’s, which can be considered as high-risk based on the findings of the Company;
• The company may carry out enhanced due diligence with regard to funds the origin of which are unclear or for the transactions of higher value and frequency.

Withdrawal Verification in Compliance with AML Regulations

In alignment with our commitment to uphold Anti-Money Laundering (AML) standards, Crypto-Games.io implements stringent measures for withdrawal requests. Accordingly, Crypto-Games.io reserves the right to withhold confirmation of any withdrawal request in instances where the player has made a deposit but has not engaged in a minimum wagering of 1X of the deposited balance. This policy is an integral part of our efforts to prevent financial malpractices and ensure the integrity of transactions within our platform. We encourage our players to adhere to these guidelines, which are designed to maintain a secure and compliant gaming environment.

Client Identification

The Client Identification Program is to be carried out:

• before any financial transaction can be made;
• when there is any doubt about the authenticity, veracity, or adequacy of the previously obtained Clients’ identification data. requires Clients to provide proof of identification and if necessary, proof of residence; and does not under any circumstances permit any transaction to be made with incomplete identity and if needed residence verification information.
• Politically Exposed Persons.

Required Information

During the Verification process you will be required to provide us with the following data:

• A copy or a photo of your identification document;
• A photo of your payment instrument or other evidence that you are a holder of a payment instrument used or intended to be used for making transactions;
• A photo of you;
• A photo of you bearing your identification document;
• Your address confirmation. It may be a utility bill, telephone bill or other documents which, in accordance with your jurisdiction’s legal and regulatory requirements, shall be enough to confirm your address;
• A confirmation of the source of your wealth and your funds (in some situations);
• The record of your video calls/audio-calls with the Website’s administration (if Verification is made via audio/video call);
• When performing Verification, we check some users of the Website in state registers, databases of politically exposed persons and other reliable sources and collect additional data from them;