Lucky Block uses unfair T&C for its users. We consider it unfair to prohibit VPN use without providing a list of accepted countries (accepted, not restricted). Additionally, ‘prohibited behaviour’ as a reason for closing an account could be applied to a user who complains about losing money there, for example. Play there at your own risk (remember, they require KYC).

Terms and Conditions

Last updated: 01/04/2024

1. Introduction

These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the current website (the “Website”) and its related or connected services (collectively, the “Service”).

You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you – our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

The Service is owned by Atlantis Interactive SRL, a limited liability company registered in Costa Rica with Corporate Id. No. 3-102-858389.

2. General Terms

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

3.1. You are is over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.

3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.

3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.

3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.

3.5. You are the authorized user of the payment method you use.

3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.

3.7. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.

3.8. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.

3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.

3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.

3.11. You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.

3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

4. Restricted use

4.1. You must not use the Service:

4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);

4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.

4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:

• United States of America and its territories,
• France and its territories,
• Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten,
• Australia and its territories
• Austria
• Germany
• United Kingdom of Great Britain and Northern Ireland
• Spain

Lithuania

Iraq, Iran, Afghanistan, Cote d’Ivoire/Ivory Coast, Liberia, Libya, Myanmar, South Sudan, Sudan, Syria, North Korea, US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S Virgin Islands), Yemen, Zimbabwe

4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);

4.1.5. to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;

4.1.6. to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;

4.1.7. in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;

4.1.8. to scrape our odds or violate any of our Intellectual Property Rights; or

4.1.9. for any unlawful activity whatsoever.

4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.

4.3. You may not, in any manner, transfer funds between player accounts.

4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.

4.5. Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.

5. Registration

You agree that at all times when using the Service:

5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.

5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver’s licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.

5.3. You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.

5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.

5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.

5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you.

5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.

5.8. When registering, you will receive possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.

5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.

5.10. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.

6. Your Account

6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.

6.2. We do not give credit for the use of the Service.

6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).

6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.

6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.

6.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.

6.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.

6.8. You must inform us as soon as you become aware of any errors with respect to your Account.

6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won’t be able to login to it.

6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form

6.11. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.

7. Inactive Accounts

7.1. We will charge you a fee of €5 (or currency equivalent) per calendar month (Inactive Account Fee) if:

you have not logged into your Account or logged out from your Account, or used the Service, or made any bet in any section of the Service for twelve consecutive months or more (Account Activity);

and your Account is in credit.

7.2. You will be notified that we will start charging you the fees on the eleventh month of inactivity and you will always have the option to log in and withdraw your funds.

7.3. The Inactive Account Fee will be withdrawn from your Account on a monthly basis to the extent that your Account remains in credit and only for the period during which there remains no Account Activity after the initial twelve month period has passed. If the Inactive Account Fee is due to be withdrawn from your Account and the balance of your Account is less than €5 (or equivalent currency), the Inactive Account Fee shall comprise the remaining funds in your Account.

8. Deposit of Funds

8.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank’s or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.

8.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your luckyblock.com Account. You are responsible for your own bank charges that you may incur due to depositing funds with us.

8.3. Company is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card issuer gives no such authorisation, your Account will not be credited with those funds.

8.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.

8.5. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.

8.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.

8.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.

8.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.

9. Withdrawal of Funds

9.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is € 10 (or equivalent in other currency) with the exception of an account closure in which case you may withdraw the full balance.

9.2. There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. Otherwise we are entitled to deduct a 8% fee with minimum sum of 4 euro (or equivalent in your account currency) in order to combat money laundering.

9.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.

9.4. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.

9.5. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.

9.6. The maximum withdrawal amount per month is € 50,000.

9.7. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.

10. Payment Transactions and Processors

10.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent per charge-back, denial or reversal of payment you make.

10.2. We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.

10.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

11. Errors

11.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.

11.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.

11.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.

12. Rules of Play, refunds and cancellations

12.1. The winner of an event will be determined on the date of the event’s settlement, and we will not recognize protested or overturned decisions for wagering purposes.

12.2. All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, we will only reset/correct the results due to human error, system error or mistakes made by the referring results source.

12.3. If a match result is overturned for any reason by the governing body of the match within the payout period then all money will be refunded.

12.4. If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw on the match. And if a draw option has not been made available, then extra time will count, if played.

12.5. If a result cannot be validated by us, for instance if the feed broadcasting the event is interrupted (and cannot be verified by another source) then at our election, the wagers on that event will be deemed invalid and wagers refunded.

12.6. Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.

12.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.

12.8. A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.

12.9. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception being any wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match.

12.10. If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body.

12.11. If a team is using stand-ins, the result is still valid as it was the team’s choice to use the stand-ins.

12.12. Company reserves the right to remove events, markets and any other products from the Website.

12.13. In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES

13. Communications and Notices

13.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.

13.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.

13.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.

13.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from luckyblock.com. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.

14. Matters Beyond Our Control

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.

15. Liability

15.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.

15.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.

15.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.

16. Gambling By Those Under Age

16.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies:

• all winnings currently or due to be credited to your Account will be retained;
• all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or
• any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your luckyblock.com account which we covered.

16.2. This condition also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that legal minimum age in that jurisdiction.

16.3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.

17. Fraud

We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.

17.1. We reserve the right to confiscate any funds if any fraudulent activity or bonus abuse attempt is detected.

17.2. Using fraudulent game patterns to circumvent wagering of bonuses or take advantage of a certain game features is strictly forbidden and all winnings currently or due to be credited to your account will be retained. 

17.2.1. Fraudulent game pattern can be defined as any pattern of bets that is unfair and it’s sole purpose is to circumvent the terms set by the casino and help you get unfair edge against the house. Fraudulent game pattern includes, but is not limited to:

– delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;

– leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed;

– playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;

– using strategies that take advantage of any software bug or failure. 

18. Intellectual Property

18.1. Any unauthorised use of our name and logo may result in legal action being taken against you.

18.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the “Systems”) as well as our odds.
you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and
when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.

18.3. You may not use our URL, trademarks, trade names and/or trade dress, logos (“Marks”) and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.

18.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.

19. Your License

19.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.

19.2. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.

19.3. Any non-compliance by you with this Clause may also be a violation of our or third parties’ intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.

20. Your Conduct and Safety

20.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).

20.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.

20.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:

promote or share information that you know is false, misleading or unlawful;

conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer’s or any other third party’s privacy or other rights or that creates or spreads computer viruses;

harm minors in any way;

transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;

transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;

transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;

interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;

retrieve or index any information from the Service using any robot, spider or other automated mechanism;

participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed;

transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, “spim”, “spam”, chain letters, pyramid schemes or other forms of solicitations;

create Accounts on the Website by automated means or under false or fraudulent pretences;

impersonate another Customer or any other third party,

or any other act or thing done that we reasonably consider to be contrary to our business principles.

The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.

21. Links to Other Websites

The Service may contain links to third party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness. Accordingly when accessing such websites we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.

22. Complaints

22.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.

22.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.

22.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).

22.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.

22.5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.

22.6. Should all efforts to resolve a dispute to the Customer’s satisfaction have failed, the Customer has the right to lodge a complaint with our licensing body Gaming Services Provider N.V.

23. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.

24. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

25. Breach of These Terms

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.

26. General Provisions

26.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.

26.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.

26.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.

26.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.

26.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

26.6. Governing Law. These Terms are governed by the law in force in Costa Rica.

26.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.

PLAYER TERMS AND CONDITIONS

Last updated: 2022-12-07

Definitions

Affiliates – in relation to Entretenimiento Rojo B.V, its group companies and any third parties who facilitate the provision of our services by Entretenimiento Rojo B.V to Players, including but not limited to, third-party payment service providers.

Agreement – means these Terms, and all other legal agreements, documents and policies referred to in these Terms and set out on the Website, including but not limited to, the Betting Rules, the Privacy and Cookies Policy and any specific terms relating to a service, bonus or promotion being offered.

Bet – means a real money stake placed on any product (e.g. Sportsbook, Casino)

Betting Account – shall mean a betting account opened by a Player on Registration.

Betting Account Balance – shall mean the level of cleared real money funds held in a Player’s Betting Account, excluding, for the avoidance of doubt, any uncleared bonuses.

Confiscate – shall mean the action of either, at our sole discretion: (1) freezing funds held in a Betting Account so that they cannot be accessed, or (2) deducting funds from a Betting Account Balance and moving them from our dedicated bank account for Player funds to our general business account, after which transfer, the funds shall belong to us.

Content – shall mean all information, data, images, photographs, videos, text and other content displayed on the Website and/or our Services (including without limitation the Third Party Content).

Force Majeure – refers to any occurrence or condition beyond a party’s reasonable control which leads to a delay or default in the performance of a contractual obligation and shall include Acts of God, government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, power outages, internet outages, pandemic and/or any other cause beyond the reasonable control of the party whose performance is affected.

Intellectual Property Rights – means, without limitation, all intellectual property rights anywhere in the world, whether or not patentable, including without limitation, rights in algorithms, binary code, brands, business methods, business plans, computer programs, computer software, concepts, confidential information, databases, developments, firmware, composition of matter or materials, certification marks, collective marks, copyright, customer lists, data, designs (whether registered or unregistered),  derivative works, discoveries, distributor lists, documents, domain names, file layouts, formulae, goodwill, ideas, improvements, industrial designs, information, innovations, inventions, integrated circuits, know-how, logos, manufacturing information, mask works, materials, methods, moral rights, object code, original works of authorship, patents, patent applications, patent rights, including but not limited to any and all continuations, divisions, reissues, re-examinations or extensions, plans, processes, proprietary technology, reputation, research data, research results, research records, semiconductor chips, service marks, software, source code, specifications, statistical models, supplier lists, systems, techniques, technology, trade secrets, trademarks, trade dress, trade names, trade styles, technical information, utility models, and any rights analogous to the foregoing.

Player, Players – shall mean any person that accesses the Website or that uses our Services.

Restricted Territories – means the territories listed in clause 22 in relation to each Service.

Rules – means the rules for each Service as displayed on the Website or on a website hosted by a third party and referred to on the Website.

Services – all gaming, betting and other services that a Player can access through the Website, including the facilitation of withdrawals and deposits into Betting Accounts and all promotions and bonuses.

Terms – these Player terms and conditions.

Third Party/Parties – means parties that are not a party to this agreement but who have a relationship with either Betting or the customer

Website – any betting website run by Entretenimiento Rojo B.V including any related websites, sub-domains, source code and/or website APIs, whether visible or not.

1. These terms

1.1. Welcome to Entretenimiento Rojo B.V terms and conditions (“Terms”).

1.2. In order to successfully complete the registration process, players (“Players”) must confirm that they have read and accepted these Terms.

1.3. These Terms apply to:

1.3.1. the use of our services (“Services”) (Sports betting, Casino etc.);

1.3.2. the use of this website (“Website”).

1.4. Capitalised words used in these Terms have the meanings set out in the “Definitions” section at the beginning of these Terms.

2. Who we are

2.1. This Website and (the “Website”) is operated and controlled by Entretenimiento Rojo B.V.. a company registered in Curaçao with registration number 152924 and registered office at Emancipatie Boulevard, Dominico F. “Don” Martina 31, Willemstad, Curacao.

2.2. In these Terms, references to “We”, “Our” or “Us”, means Entretenimiento Rojo B.V.

2.3. Entretenimiento Rojo is licensed and regulated by Curaçao Interactive Licensing Ltd under Master Licence No. #5536/JAZ.

2.4. Entreteniemiento Rojo’s wholly owned subsidiary, RDL Rojo Digital Media Ltd (company number 396053) with registered address Athinon, 5, Agios Antonios, 1015 Nicosia, Cyprus, handles all payment processing on behalf of Entretenimiento Rojo NV.

3. Legal Agreement

3.1. By accessing or browsing the Website, registering with any of Entretenimiento Rojo’s brands, or otherwise using our Services, Players agree that they understand, accept and will comply with all documents that form the agreement (“Agreement”).

3.2. In these Terms, when we refer to the Agreement, we mean these Terms and all other legal agreements, documents and policies displayed on the Website, including but not limited to:

• Bonus Terms and Conditions
• Our Privacy Policy

3.3. If Players do not understand any part of the Agreement or they do not agree with any of
its terms, then they should not use the Website or access our Services.

4. Betting services

4.1. We offer gaming and betting services through the Website.

4.2. If Players:

4.2.1. require further information about a Service;

4.2.2. do not understand how to use a Service; or

4.2.3. do not understand the rules (“Rules”) relating to a Service, they should contact the customer services team at [email protected] who will be happy to provide further information.

4.3. Although we make reasonable efforts to ensure that our Services are provided to the highest standards, neither we nor our affiliates (“Affiliates”) make any representations, warranties or guarantees, whether express or implied, as to the standard of our Services provided.

5. Amendments to the Agreement

5.1. We reserve the right to make amendments to the Agreement at any time, without consulting Players, by amending the relevant pages of the Website.

5.2. By continuing to use the Website and Services, the Player agrees to the latest version of this document which is posted on the site. The version posted on the Website is the effective version and that which Players should use as a reference. The date that it was last updated can be found at the bottom of these Terms.

5.3. It is the Player’s responsibility to inform themselves regarding the Terms, Privacy Policy, General Betting Rules and any other documents as outlined in clause 3, as well as being familiarised with any modifications/updates that affect or will affect the Player.

5.4. If Players do not agree to the amended Agreement, they should stop using the Website and our Services immediately.

6. The betting experience and customer service

6.1. We have a dedicated customer services team who are on hand to provide any assistance that Players may require. Players can contact the customer services team by emailing [email protected] or by using the chat function on the Website.

6.2. If we have to contact Players, we will do so via the Website, by SMS, Whatsapp, phone call or by writing to Players at the email address or other address that is registered on their account.

7. Responsible gambling

7.1. Entretenimiento Rojo is committed to ensuring its customers gamble responsibly. We strive to comply with and enforce Responsible Gambling.

7.2. It is the Players’ responsibility to ensure that they are familiar with and fully understand our Responsible Gambling Policy and Players must not seek to deliberately avoid the measures that we have put in place, for example, by registering a new account to circumvent their own self-exclusion and continuing to place bets.

7.3. We accept no responsibility or liability if Players do not use the Website or our Services in accordance with the  Responsible Gambling Policy or if they suffer a loss as a result of circumventing any responsible gambling measures that we have implemented.

8. Player Registration

8.1. To use our Services, Players must register for a Betting Account by following the on-screen instructions on the Website.

8.2. We reserve the right to prevent a Player from registering for any reason and without explanation.

8.3. By registering, Players confirm that:

8.3.1 they are over 18 years old (or where another age restriction applies in a Player’s jurisdiction, they meet the legally required age to gamble), and there is no legal restriction on them accessing the Website and using our Services in their
jurisdiction;

8.3.2. they are not bankrupt or unable to pay their debts as they fall due;

8.3.3. they are acting on their own behalf and not on behalf of any third party;

8.3.4. they will use the Website and our Services solely and exclusively in a personal and non-professional capacity for recreational and entertainment reasons;

8.3.5. all information that they provide to us is true and accurate in all respects, and they will always keep it up to date;

8.3.6. they will at all times act honestly, responsibly and respectfully when accessing the Website and using our Services;

8.3.7. they will act at all times in compliance with all laws and regulations that may apply to them, it is understood that it is a Player’s sole responsibility to ensure that they are aware of and that they fully comply with the same;

8.3.8. they will not cheat or act fraudulently when accessing the Website and using our Services (see clause 18 (Legal restrictions, Fraud and Cheating) for further information).

8.3.9. they will promptly provide any information or documentation reasonably requested by us so that we can verify that they are in compliance with applicable laws, regulations or the Agreement.

8.3.10. They are not accessing the website from any of the following jurisdictions: Afghanistan, Australia, Austria, Bulgaria, Cote d’Ivoire, Cuba, Czech Republic, Dutch Caribbean (Aruba, Curacao, Sint Maarten, Bonaire, Sint Eustatius, Saba), France, French Overseas Territories (French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, French Polynesia, Saint Barthelemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna, New Caledonia), Germany, Iran, Iraq, Liberia, Libya, Malta, Myanmar, Netherlands, North Korea, South Sudan, Sudan, Sweden, Syria, United Kingdom, United States of America, US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands), Yemen, Zimbabwe, Lithuania and any other territories that we may notify Players of from time to time.

The Player confirmations set out above are given at registration and are deemed true for as long as a Player has a Betting Account.

8.4. Each individual Player may only register one Betting Account. Duplicate accounts will be
closed and any outstanding funds will be forfeited if, in the opinion of Entretenimiento Rojo,
the Player is using the duplicate account to circumvent security measures.
8.5. Please also see clause 19 (Security) which provides further important information about
Player login details and Betting Account security.

9. Identity checks

9.1. To prevent fraud, money laundering and underage gambling, it is important that we verify Players’ identities.

9.2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice fraudulent Betting Account behaviour.

9.3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

9.4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

9.4.1. temporarily or permanently close a Player’s Betting Account;

9.4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

9.4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

9.5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

10. Deposits

10.1. To place a real money bet or wager, a Player must first make a deposit into their Betting Account, so that they have a  positive Betting Account balance.

10.2. To make a deposit, players may use any of the available methods listed on the payment pages of the Website.

10.3. Players may only bet or wager with real money that is shown as a credit in their Betting Account Balance.

10.4. We reserve the right to add and remove payment methods at any time.

10.5. We reserve the right to refuse Players’ deposits for any reason without explanation.

10.6. Any monies deposited with us are protected in the event of our insolvency by virtue of such monies being held by our bank in designated Player bank accounts which are entirely separate from our own business bank accounts.

10.7. Players should not use Betting Accounts as banks, and we will not pay interest on funds that are deposited in Betting Accounts.

10.8. Players will bear responsibility for any charges on deposits levied by third parties.

10.9. A Player must only deposit funds into their Betting Account for the purposes of using such funds to place bets or wagers on the Website. If we reasonably consider that a Player is depositing funds without any intention to place bets or wagers, we shall deem that a material breach of the Agreement and clause 19 shall apply (Consequences of Material Breach of the Agreement).

10.10. We will not offer credit to Players and all bets must be supported by sufficient cleared funds in a Player’s Betting Account. We may void any bet or wager which may have inadvertently been accepted when a Player’s Betting Account did not have sufficient funds to cover the bet or wager.

10.11. Should funds be credited to a Player in error, it is the Player’s responsibility to inform us immediately. If we credit winnings to a Betting Account in error, those funds are not available for use, and we will void any transactions involving such funds. We reserve the right to, at any time, deduct the relevant amount from a Player’s Betting Account and/or reverse any transactions carried out with funds that have been credited to the Betting Account erroneously.

10.12. We confirm that we will hold and manage funds held in Players’ Betting Accounts securely and in accordance with generally accepted guidelines for cash management. This may include instructing third-party financial institutions and payment solution providers to act on our behalf to carry out tasks such as receiving deposits, holding and managing funds and facilitating withdrawals.

10.13. If we incur any charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.

10.14. We may, at any time, set off any positive balance on your account against any amounts owed by you to  Entretenimiento Rojo.

10.15. You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.

11. Betting & limits

11.1. Entretenimiento Rojo reserves the right to make changes to the betting limits, payout limits and offerings.

11.2. A bet can be declared void, and will be declared void if required under applicable laws or in the event of force majeure (“Force Majeure”) or in scenarios set out in these terms.

11.3. Entretenimiento Rojo reserves the right to limit, cancel or refuse all or part of Players’ bets and wagers at our absolute discretion.

11.4. Winnings will automatically be credited to a Player’s Betting Account Balance within a reasonable period of time.

11.5. Limits on winnings for individual games may apply. We will communicate applicable limits to Players through the website.

11.6. We reserve the right, acting reasonably, at any time to vary the maximum withdrawal amounts and winnings limits set out in these Terms without reference to Players.

11.7. It is the responsibility of the customer to ensure that the details of their bets/wagers are correct. Once bets/wagers have been placed they may not be canceled by the customer.

11.8. A bet/wager that you request will only be valid once accepted by the servers. Each valid bet/wager will receive a unique transaction code. We shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. If you are unsure about the validity of a bet/wager, please check your account history, or Contact Us.

11.9. Bets placed by credit/debit card or any other means do not become valid until we have received payment or unless, at our discretion, we allow the Bet subject to authorisation. If payment has not been received before an event commences, then that Bet is automatically void unless we communicate otherwise to you at the time of the attempted placing of the Bet.

11.10. Where there is evidence of a series of Bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, Entretenimiento Rojo reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.

11.11. Employees of any licensor of games on the Websites (or a member of its corporate group) are not eligible to participate in games supplied by such licensor on the Websites.

12. Bonuses and promotions

12.1. From time to time we may offer bonuses or promotions to Players. We will communicate any specific Rules or terms relating to such bonuses or promotions, including details on how each game can contribute to the bonuses or promotions, prior to or at the same time as the bonuses or promotions are offered to Players.

12.2. All offers are limited to one per Player. If we have reasonable grounds to suspect that a bonus or promotion is being claimed by or for the benefit of the same Player more than once or by a group of Players then we may withdraw the availability of any offer or all offers to that Player or group of Players and/or void any bet funded by the bonus or offer and Confiscate any winnings from such bets.

12.3. Entretenimiento Rojo may reclaim any bonus amount, free bets, cash or enhanced payments that have been awarded in error.

12.4. Entretenimiento Rojo reserves the right to restrict any or all customers from partaking in some or all promotions with no explanation given.

12.5. Entretenimiento Rojo reserves the right to close players’ accounts who, in the sole opinion of Entretenimiento Rojo, attempt to use bonuses in a way that was not intended by Entretenimiento Rojo.

13. Withdrawals from Betting Account

13.1. At any time, a Player may request a withdrawal of any amount showing as a credit on their Betting Account Balance by requesting a withdrawal through the Website.

13.2. Players should note that our Services are consumed instantly when playing. Therefore, we cannot provide a return of goods, refund or cancellation of any Services. When Players place bets or wagers, funds will be debited from their Betting Account Balance instantly, and if they lose, funds will not be recoverable or available for withdrawal.

13.3. Withdrawals should be requested from the Betting Account withdrawals page which can be found on the Website.

13.4. Acceptance of withdrawal requests shall be subject to Players having made real money deposits and having sufficiently wagered with such real money deposits. Deposits must be rolled over a minimum of one time before withdrawal requests will be accepted. Players must also have complied with any other terms and conditions that we may communicate to them from time to time.

13.5. All withdrawal requests shall be subject to any applicable transaction limits on withdrawals which may be imposed by us or our Affiliates. We will communicate limits to Players via the Website prior to a withdrawal and withdrawals shall only be made using withdrawal methods approved by us.

13.6. In order to prevent fraud and money laundering, we may request identification documentation from Players prior to processing withdrawals. For further information on identity checks, please see clause 9 (Identity Checks).

13.7. Subject to the satisfaction of our identity and security checks, we will aim to process withdrawals within 24 hours of a request.

13.8. The default maximum aggregate amount that a Player can withdraw is 500,000 EUR in one calendar month (five hundred thousand Euro) (or the equivalent in a Player’s selected currency). In case of considerable withdrawal requests, the rights to a flexible payment schedule can be applied.

Entretenimiento Rojo may allow Players to withdraw larger amounts at its absolute discretion on a case-by-case basis.

13.9. Players will need to pay all handling charges imposed by their banks and payment providers and whilst we always aim to minimise costs, we reserve the right to charge Players for administrative costs resulting from withdrawals that they make.

13.10. Before Players’ withdrawals are processed, we may review Players’ usage of the Website and our Services to determine whether there have been any fraudulent playing patterns or whether funds have been deposited but not used to place bets. All deposits must be turned over at least once before initiaiting a withdrawal.

Should we deem, at our sole discretion, that there has been irregular behaviour, we reserve the right to withhold any withdrawals, close Players’ Betting Accounts and Confiscate winnings and bonuses. Fraudulent actions include but are not limited to:

• Participating in any type of collusion with other players
• Development of strategies aimed at gaining of unfair winnings
• Fraudulent actions against online casinos or payment providers
• Creating two or more accounts

14. Inactive user accounts

14.1. If a Player has not deposited into or placed a bet using their Betting Account for more than twelve months, we will notify the Player via the Website or by using the contact details that they used on registration.

14.2. If a Player has still not deposited into or placed a bet using their Betting Account after forty eight months, and they have a positive Betting Account Balance, we will send the Player a second notification and the balance of the account will be forfeited

14.3. Players should note that account maintenance fees charged under these Terms are not refundable.

14.4. Players can reactivate their account at any time by making a successful deposit or by placing a bet/playing a game.

15. Voluntary closure of Betting Account

15.1. If Players consider that they may have a gambling problem or are at risk of developing a gambling problem, we would strongly urge them to temporarily or permanently close their Betting Accounts using any of the methods set out below. We would also strongly advise them to contact a gambling support organisation, details of these can be found on our
responsible gambling page.

15.2. Players may at any time elect to take a break from betting by temporarily closing their Betting Account for a fixed period of time, this is known as self-excluding. Players may self-exclude for the period that they require by contacting us.

15.3. Once Players have self-excluded, they will not be able to log in to their Betting Account until the self-exclusion period that they selected has expired. Once the self-exclusion period expires, Players will regain full access to their Betting Accounts and may continue to use our Services.

15.4. As an alternative to a fixed period of self-exclusion, players may close their Betting Accounts at any time for an indefinite period by contacting us. Players may reopen their Betting Accounts at any time by contacting customer services.

15.5. Players may permanently close their Betting Accounts at any time by contacting customer services. To prevent harm to Players, they may not reopen their Betting Accounts once they have been permanently closed.

15.6. Once a player has informed Entretenimiento Rojo of his/her intent to self-exclude, Entretenimiento Rojo will close the account as soon as is reasonably possible.

15.7. Upon closure, any negative balance on your account will fall immediately due and payable to Entretenimiento Rojo, and your account will not be closed until the relevant amount owed is paid in full.

15.8. Players who choose to self-exclude are not permitted to open another account.

15.9. Players will be removed from all marketing communications lists in the period 48 hours after choosing to close their account via self-exclusion.

16. Legal restrictions, Fraud and Cheating

16.1. It is each Player’s responsibility to ensure that:

16.1.1. they do not access the Website or our Services in restricted territories
(“22. Restricted Territories”);

16.1.2. their use of the Website, and our Services is compliant with laws in the jurisdiction in which they are accessing the Website.

16.2. If we discover or reasonably believe that a Player is accessing our Services in a Restricted Territory (see clause 22), that shall be deemed a material breach of the Agreement and clause 18 shall apply (Consequences of Material Breach of the Agreement).

16.3. The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of this Terms of Service.

16.4. We will not tolerate any fraudulent activity or cheating. If we consider in our reasonable discretion that a Player has:

16.4.1. dishonestly manipulated our Services or taken unfair advantage of us or our Services; or

16.4.2. tempted to defraud us or any other Player, person or legal entity,

16.4.3. then this shall be deemed a material breach of the Agreement, and the provisions of clause 19 (Consequences of a Material Breach) shall apply.

A non-exhaustive list of what we consider to be a fraudulent activity or cheating is set out below:

16.4.3.1. identity fraud;
16.4.3.2. payment fraud;
16.4.3.3. money laundering;
16.4.3.4. third-party funding;
16.4.3.5. abusing promotional offers resulting in guaranteed Player profits irrespective of the outcome;
16.4.3.6. breaking an applicable law in any jurisdiction;
16.4.3.7. forgery;
16.4.3.8. transfer of funds from one Betting Account to another;
16.4.3.9. transfer of a Betting Account to another person;
16.4.3.10. the use of automated players (sometimes known as bots);
16.4.3.11. collusion with other individuals;
16.4.3.12. the utilisation of software or other means to gain an advantage;
16.4.3.13. chip dumping;
16.4.3.14. exploitation of loopholes, faults or technical errors within our software or Website functionality;
16.4.3.15. betting on fixed sporting events; or using insider information.

16.5. We reserve the right to close any customer account at any time with no explanation.

16.6. We reserve the right to confiscate any funds if any fraudulent activity or bonus abuse attempt is detected.

16.7. Using fraudulent game patterns to circumvent wagering of bonuses or take advantage of a certain game features is strictly forbidden and all winnings currently or due to be credited to your account will be retained. 

16.7.1. Fraudulent game pattern can be defined as any pattern of bets that is unfair and it’s sole purpose is to circumvent the terms set by the casino and help you get unfair edge against the house. Fraudulent game pattern includes, but is not limited to:

• delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
• leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed;
• playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;
• using strategies that take advantage of any software bug or failure.

17. Consequences of material breach of the agreement

17.1. Notwithstanding any other specific remedies set out elsewhere in these Terms, if we consider that a Player is or may be in material breach of the Agreement, we may at our sole discretion and until such time as the breach is rectified to our satisfaction:

17.1.1. Confiscate funds in the Player’s Betting Account;

17.1.2. temporarily or permanently close the Player’s Betting Account and prevent participation in games (including the right to end games that are already running), promotional activities, competitions and other Services;

17.1.3. indefinitely refuse the withdrawal of funds from the Player’s Betting Account.

17.2. If we take any of the actions set out in clauses 17.1.1 to 17.1.3 above, due to the material breach by the Player of the Agreement, the Player shall indemnify us in respect of any claims, losses, damages, costs and expenses suffered by us as a result of such breach.

17.3. At our sole discretion, we may report any breaches or suspected breaches of the Agreement to competent authorities and/or to the police, and we may share Players’ personal information with such authorities.

18. The website

18.1. Whilst we use reasonable care and skill to ensure that the Website is fully functional and secure at all times, we cannot guarantee that the Website or any content (“Content”), will always be available, that it will be uninterrupted or that it will be provided without error.

18.2. We may need to suspend or restrict the availability of all or any part of the Website, without explanation, for business and operational reasons or if we consider that a Player is accessing the Website from a Restricted Territory. We will try to give Players reasonable notice of any suspension or restriction.

18.3. Players should note that they may be using a connection or equipment which is slower than equipment used by other Players and that this may affect a Player’s performance in time-critical products. We accept no responsibility for the speed of Players’ equipment or connection.

18.4. Players may encounter system flaws, faults, errors or service interruption caused by unexpected flaws, faults or errors in the software, hardware or networks used to provide our Services. Where such flaws, faults or errors cause a product to be interrupted in circumstances where it cannot be restarted from exactly the same position without detriment to a Player, we will take all reasonable steps as soon as practicable to remedy the problem and ensure that the affected Player is treated fairly in the circumstances.

18.5. Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on the Website is accurate, complete or up to date.

18.6. Entretenimiento Rojo accepts no liability for any errors caused by third-party software.

18.7. Where materials are included on the Website in more than one language, the English language version shall prevail.

18.8 Where the Website contains links to other sites and resources provided by Third Parties, these links are provided for Players’ information only. Such links should not be interpreted as approval by us of those linked websites or of the information that Players may obtain from them. We have no control over the content of those sites or resources, and we
accept no responsibility in respect of them.

18.9. We endeavour to ensure that the Website is secure and safe. However, we cannot guarantee that they will be secure or free from bugs or viruses.

18.10 Players are responsible for configuring their information technology, computer programs and platform to access the Website.

18.11. For the benefit of all those that use the Website, Players must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. Players must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or
database connected to the Website. Players must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. Breach of this clause is deemed a material breach of the Agreement and Players may be committing a criminal offense by doing so. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing Players’ identities to them. In the event of such a breach, Players’ right to use the Website will cease immediately.

19. Security

19.1. Players’ online security is important to us, and we have implemented technical measures to prevent security breaches that may affect Players.

19.2. If Players choose, or are provided with a user identifier, password or any other piece of information as part of our security procedures, they must treat such information as confidential. Players must not disclose this information to any third party and must not allow any third party to access the Website using their login credentials.

19.3. We have the right to disable a Player’s password, whether chosen by them or allocated by us, at any time, if in our reasonable opinion the Player has failed to comply with any of the provisions of the Agreement.

19.4. We have the right to reset a Player’s password or PIN and ask them to go through the password reset procedure, whether chosen by them or allocated by us at any time if we have reason to believe that passwords may be compromised or if there is any other technical reason which can be rectified by a Player resetting their password.

19.5. Players should monitor their Betting Accounts for unusual activity. If Players consider that there has been an unusual activity or they suspect that someone else may have access to their Betting Account, they should change their password immediately and notify customer services.

19.6. Players are solely responsible for the security of their devices and for all bets placed and other activities carried out using their Betting Account credentials, whether by them or by third parties. Bets and wagers will stand if they have been made using correctly entered Player login details.

19.7. Players should take all appropriate measures to protect the devices (and the data and/or software stored on the devices) with which they access the Website against damage and any sort of intrusion. We strongly encourage Players to install anti-virus software on their devices.

20. Intellectual property

20.1. The design of the Website and our Services, all software contained within the Website and Services, and all Content are protected by copyright, trademarks, patents and other intellectual property rights belonging to us and/or our licensors

20.2. We expressly reserve all intellectual property rights in and to our Services, the Website, and the Content and Players may not use our Services, the Website, or the Content for any reason not expressly permitted under these Terms.

20.3. Under no circumstances shall using the Website or our Services grant Players any interest in intellectual property rights owned by us or by any third party.

20.4. Except to the extent required to use the Website, the Content or our Services for the purpose of placing bets or wagers, no part of our Services or the Website may be reproduced, downloaded, modified, copied, republished, or used in any other manner and by any means.

21. Complaints and dispute resolution

21.1. We hope that Players have a positive experience with us but should Players wish to raise a complaint, they should contact the customer services team who will do all they can to resolve the issue to the Player’s satisfaction.

22. Restricted Territories

22.1. It is illegal to use the Website or use our Services in the following territories:

Afghanistan, Australia, Austria, Bulgaria, Cote d’Ivoire, Czech Republic, Dutch Caribbean, France, French Overseas territories, Germany, Iran, Iraq, Liberia, Libya, Malta, Myanmar, Netherlands, North Korea, South Sudan, Sudan, Sweden, Syria, United Kingdom, United States of America, US Overseas Territories, Yemen, Zimbabwe

23. Liability

23.1. We shall have no liability for any claims, losses, or damage caused by errors or omissions by Players nor for any actions taken by us under Players’ instructions.

23.2. Neither we nor our Affiliates shall have any liability to Players for any incidental, indirect, consequential or special losses, any loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or reputation, business interruption, or loss of business opportunity.

23.3. If defective digital content that Players access through the Website, damages a device or digital content belonging to a Player and this is caused by our failure to use reasonable care and skill, we will not be liable for any damage caused.

23.4. Players agree to compensate us in full in respect of any loss, cost, damage, expense (including legal fees) or liability that we may suffer as a result of:

23.4.1. a breach by Players of the terms of the Agreement; and/or

23.4.2 Players’ unauthorised use of the Website, the Content and/or our Services.

23.5. IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO A PLAYER IN CONNECTION WITH THE AGREEMENT OR A PLAYER’S ACCESS TO AND USE OF THE WEBSITE AND OUR SERVICES EXCEED THE AMOUNT OF THE BET OR WAGER PLACED BY A PLAYER THAT GAVE RISE TO THE CLAIM OR IF THE LOSS DOES NOT RELATE TO A BET OR WAGER, THE SUM OF USD 10,000 (TEN THOUSAND UNITED STATES DOLLARS) (OR EQUIVALENT IN A PLAYER’S SELECTED CURRENCY),
REGARDLESS OF THE CAUSE OF ACTION.

23.6. Nothing in this clause 26 shall limit our liability to pay Players’ winnings or other sums properly due to them, subject always to the Agreement and any maximum winnings limits.

24. Other provisions

24.1. Players may not assign, transfer, mortgage, charge, declare a trust of, or deal in any other manner with any or all their rights and obligations under the Agreement. We may transfer or transmit any of our rights and obligations under these Terms to any third party without notice to Players.

24.2. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or
part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
24.3. The Agreement constitutes the entire agreement between Players and us and supersedes and extinguishes all previous discussions, correspondence, negotiations, drafts, agreements, promises, assurances, warranties, representations and understandings between Players and us, whether written or oral, relating to its subject matter.

24.4. The other documentation that makes up the Agreement forms an integral part of these Terms and shall have effect as if set out in full in the body of the Terms. In the event of any inconsistency between the main body of the Terms and the other documents that make up the Agreement, the main body shall prevail.

24.5. These Terms, their subject matter and their formation are governed by Curaçao law. Players and we both agree that the courts of Curaçao will have exclusive jurisdiction except that we may elect to enforce the terms of the Agreement in the country of a Player’s residence/domicile should we so wish.

Bonus Terms and Conditions

General Bonus Terms and Conditions

1. The Bonus amount must be wagered a total of 35 times before it becomes withdrawable cash.
2. Once a player has qualified for the Bonus, their funds will be used in the following order:
   1. Cash
   2. Bonus Funds
3. Feature Buys are not allowed using bonus funds.
4. There is a maximum bet amount per round using Bonus Funds equal to $/€5
5. Whenever the Bonus amount falls below €0.10, the Bonus is automatically closed and forfeited.
6. The offers are only valid once per customer, computer, IP address and household.
7. Not all game types contribute the same to the wagering requirements (Listed below). Game CategoryWagering Contribution %Slots100%Live Game Shows50%All other Games20% 
8. There are games that DO NOT contribute to the wagering at all (Listed below).
9. Whenever a player requests a withdrawal before wagering requirements are met all bonuses are forfeited.
10. Lucky Block reserves the right to void any Bonus funds and winnings if a Player has breached any of the terms listed on the Bonus Terms and Conditions or General Terms and Conditions pages.
11. Lucky Block reserves the right to void any Bonus funds and winnings if a player is abusing any promotion or applying fraud methods.
12. Lucky Block reserves the right to modify/update/cancel any promotion at any given time, without prior notification.
13. You are not allowed to use your bonus funds while you have open casino or sports bets.
14. The English version of “Bonus Terms and Conditions” has full legal effect. The translations into other languages are made for informational purposes and to ease understanding for all players. In the event of any discrepancies between the English version and any other version, the English version will prevail at all times.

Bonus Terms and Conditions version: 1.4, last updated on 27.07.2023